Senior Technical Consultant – CSM/ FSM/ SPM/ SOM Solutions ServiceNow (m/w/d)

Pulse & Patterns; Deutschland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Creative freedom

Flexible work

Training budget

Team offsites

Remote-friendly

Job summary

We value pragmatic delivery, constant learning, and hands-on problem solving in a small, ambitious team that builds lasting capabilities for customers across Europe.

Qualifications

• At least 5 years configuring and implementing ServiceNow or comparable CRM platforms (e.g., Salesforce).
• Hands-on in CSM, FSM, SPM or SOM.
• Experience integrating AI tools or automation into workflows.
• Ability to capture, structure, and translate requirements into technical solutions.
• Excellent German (B2+) and English (C1).
• Willingness to travel for customer appointments and team events.

Responsibilities

• Lead technical onboarding and design tailored ServiceNow solutions for customers.
• Analyze existing processes and platform configurations to craft proposals.
• Collaborate with customers and delivery teams to ensure value delivery.
• Share knowledge and mentor colleagues to grow the team.

Skills

ServiceNow CRM

CSM/FSM/SOM experience

AI workflow integration

Requirements capture

Client-facing delivery

Education

CSA

CSM/FSM implementation certifications

Tools

Salesforce

AI tooling

Job description

Location: Remote in Germany, preferred in Leipzig, or near Leipzig. We also consider remote work from any country in Europe

Scope: Full-time

Languages: German (B2+) and English (C1)

Start: Immediately / flexible

Willingness to travel: low; only for team offsites

Who We Are & What Makes Us Special

Pulse & Patterns is a Germany-based ServiceNow and Anthropic Claude consulting and implementation partner helping organizations transform commercial, customer, and project operations.

We combine deep ServiceNow expertise with business strategy, process transformation, data, and AI to solve complex operational challenges and create measurable value. From advisory and discovery through implementation and managed services, our senior practitioners work alongside clients from strategy to execution.

We’ve been on the market for just over a year, and we’ve grown fast. More clients, more colleagues, more countries. Now we’re growing the team to match. This isn’t a seat in a finished org chart. It’s a chance to help shape a company that’s still being built, alongside the people building it.

Our approach

We're "born-AI". Our own consultants work with the same AI-powered tools we build for clients, so delivery is faster and sharper from day one. We pair specialist expertise with a human approach, because technology alone doesn't create value, but the way people work with it does. We'd rather do fewer projects brilliantly than many projects adequately. Long-term client satisfaction matters more to us than short-term growth.

We're not looking for people who want to land softly into a built, comfortable nest. We're looking for people who are hands-on, and want to build something that lasts. Shape the processes, shape the team, shape what Pulse & Patterns becomes next.

If a finished playbook sounds more comfortable than a blank page, this probably isn't the right fit. If a blank page sounds like a great opportunity, we should talk!

Our vision

Pulse & Patterns was founded to do things differently: make decisions quickly, stay true to our values, and give people a real say in what we build.

We work remotely and care far more about what you achieve than where you do it.

From day one, you’ll take on real responsibility. We’ll ask for your ideas, expect you to contribute, and treat you fairly. Ultimately, we’re building something together: a company that lasts, where people have room to grow, do work they’re proud of, and genuinely enjoy being part of the team.

The Role

You know ServiceNow CRM from the inside and now you want to work in an environment that gives you real room to shape things. With us, you bring your experience in CSM, FSM, or SOM directly into customer projects, develop solutions hands-on on the platform, and grow step by step into greater responsibility. No endless approval processes, no corporate overhead, you work close to the customer, close to the team, and close to real results.

Project Ownership & Technical Delivery

As the technical point of contact for our customers, you lead technical onboarding, analyze existing processes and platform configurations, and develop tailored solution approaches from them - always closely aligned with the customer's real needs.

Analysis & Solution Design

You capture customer processes, understand their requirements, and translate them into well-thought-out technical solution proposals.

Grow & Contribute

As an active team member, you share your knowledge with others, learn from more experienced colleagues, and continuously develop yourself - professionally and personally.

What You Should Bring

• At least 5 years of experience configuring and implementing ServiceNow or comparable CRM platforms (e.g. Salesforce).
• Hands-on experience in at least one of the areas CSM, FSM, SPM or SOM.
• Experience integrating AI tools or automation into workflows.
• Ability to capture, structure, and translate requirements into technical solutions.
• Excellent English, written and spoken (C1 level), and fluent German skills at least at B1 level
• Willingness to travel for customer appointments and team events.
• Self-motivation and a genuine drive to move things forward in a small team.
• Certified System Administrator (CSA)
• Certified Implementation Specialist – CSM, FSM
• No ServiceNow background? No problem – comparable experience and certifications, e.g. with Salesforce (Service Cloud Consultant, Field Service Lightning), work well for us too.

What You Can Expect from Us

• Creative Freedom & Career with Perspective - Real Impact. You help build our ServiceNow business from the ground up - from strategy to team
• Innovative Environment - Short decision-making paths, dynamic growth, close collaboration with the founders
• Personal & Professional Development - A steep learning curve with a dedicated training budget to strengthen your individual skills. We ensure that our consultants regularly obtain the most relevant ServiceNow and other tool certifications.
• Flexible Work - Flexible working hours, whether remote or from a shared office space - because we respect you and your personal life
• Real Culture - We meet at regular team offsites to be productive and have fun together

We are looking for people who want to bring their energy, knowledge, and creativity to the table. People who don't shy away from responsibility, but embrace it. People who are at home in a consulting environment, or want to be, and who enjoy shaping Pulse & Patterns together with us.

We look forward to hearing from you!