ServiceNow Developer (m/w/d) - CSM & ITSM

Beumer Maschinenfabrik GmbH & Co. KG; Vellern; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Vellern is seeking a ServiceNow Developer (m/w/d) to further develop and shape their ServiceNow governance and platform landscape. Responsibilities include designing and implementing CSM and ITSM capabilities, developing integrations, and enhancing governance processes. Ideal candidates should have a degree in Computer Science or Information Systems and several years of hands-on experience in ServiceNow development within ITSM and ideally CSM environments. Strong English skills and beneficial German communication skills are required.

Qualifications

• Several years of hands-on experience in ServiceNow solutions within ITSM and ideally CSM environments.
• Strong English communication skills with beneficial German language skills for effective collaboration.

Responsibilities

• Designing and implementing ServiceNow CSM and ITSM capabilities across core modules.
• Developing flows, scripts, UI policies, and upgrade-safe customizations.
• Building and managing integrations with external providers, including SLAs/OLAs.
• Establishing governance for release cycles and security boundaries.
• Driving platform adoption through demos and training sessions.

Skills

ServiceNow development

IT Service Management (ITSM)

Customer Service Management (CSM)

Integration with external providers

Documentation and compliance

Analytical skills

English communication

German language skills

Education

Degree in Computer Science or Information Systems

Job description

ServiceNow Developer (m/w/d) - CSM & ITSM

Arbeitsort

Beckum, Westfalen

Company Description

Conveying, loading, palletizing, packing, sorting and distributing - BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterized by excellent know-how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family‑like cooperation characterized by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

Job Description

In this role, you will take on a key position in further developing and shaping our evolving ServiceNow governance and platform landscape. Building on the existing framework and structures, you will actively contribute to enhancing processes, standards, and best practices to drive the platform’s continued maturity.

Your responsibilities include:

• Designing and implementing ServiceNow CSM and ITSM capabilities across core modules
• Developing flows, scripts, UI policies, IntegrationHub spokes, and upgrade‑safe customizations
• Building and managing integrations with external providers, including SLAs/OLAs, contracts, and vendor coordination
• Establishing and ensuring governance for release cycles, data models, error‑handling processes, and security boundaries
• Applying security best practices and maintaining documentation required for compliance and audits
• Working closely with Business Stakeholders to refine requirements and continuously enhance the platform
• Driving platform adoption through demos, knowledge articles, training sessions, and insights from performance analytics

Qualifications

• You hold a degree in Computer Science, Information Systems, or a related field
• Several years of hands‑on experience in developing ServiceNow solutions within ITSM and ideally also in CSM environments have shaped your expertise
• Communicating clearly, whether in documentation or in discussions with technical and non‑technical stakeholders, comes naturally to you
• Certifications such as CSA, CIS‑ITSM, or CIS‑CSM are a strong plus
• You work self‑organized, analytical, and goal‑oriented in global virtual teams
• Curiosity and the drive to continuously learn and adapt in a fast‑changing environment define your working style
• You have strong English communication skills and beneficial German language skills that support effective collaboration in an international environment

Additional Information

We look forward to receiving your application! Please include your salary expectations (gross annual salary) and your notice period or earliest possible starting date.