ServiceNow Platform Architect

Darwin Recruitment; München; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Darwin Recruitment is seeking an experienced ServiceNow Platform Architect to join a leading IT consulting and digital transformation organisation in Germany. You will own platform architecture and drive scalable ServiceNow solutions aligned with client objectives.

You will collaborate with technical teams and stakeholders to define architectural strategies, lead workshops, oversee CMDB and CSDM initiatives, and mentor delivery teams in a hybrid German-based role.

Qualifications

• Multiple years of experience with the ServiceNow platform.
• Strong understanding of ServiceNow architecture, governance and best practices.
• Experience with CMDB, CSDM, integrations and platform governance.
• Ability to translate business requirements into scalable technical solutions.
• Experience leading architectural workshops with senior stakeholders.
• Knowledge of AI and generative AI is advantageous.
• C1-level or native German proficiency, with good English.

Responsibilities

• Design scalable, sustainable ServiceNow platform architectures.
• Develop target architectures, roadmaps and platform strategies.
• Evaluate existing environments and identify optimization opportunities.
• Establish platform governance, instance strategies and best practices.
• Lead architectural discussions on integrations and data management.
• Drive CMDB and CSDM best practices across projects.
• Advise customers on platform capabilities and architectural decisions.
• Lead customer workshops, technical presentations and reviews.
• Provide technical leadership and mentoring to delivery teams.
• Communicate complex concepts clearly to diverse stakeholders.

Skills

ServiceNow

Platform Architecture

CMDB

CSDM

Stakeholder Engagement

AI / Generative AI

Workshop Facilitation

German Communication

English Proficiency

Technical Leadership

Job description

Location: Germany

Working Model: Hybrid

Language: C1 or native-level German and good English

Employment Type: Permanent

About the Role

ServiceNow Platform Architect

Location: Germany

Working Model: Hybrid

Language: C1 or native-level German and good English

Employment Type: Permanent

About the Role

We are seeking an experienced ServiceNow Platform Architect to join a leading IT consulting and digital transformation organisation specialising in ServiceNow solutions.

In this role, you will take ownership of platform architecture, helping customers design, optimise and implement scalable ServiceNow solutions aligned with their business objectives. You will work closely with technical teams, business stakeholders and senior management to define architectural strategies and ensure best practices across the ServiceNow platform.

This is an excellent opportunity for an experienced architect who enjoys combining technical expertise, strategic thinking and customer engagement.

Key Responsibilities

• Design and implement scalable, sustainable ServiceNow platform architectures aligned with customer requirements.

• Develop target architectures, technical roadmaps and platform strategies.

• Evaluate existing ServiceNow environments and identify opportunities for optimisation and improvement.

• Establish platform governance, instance strategies and best practices.

• Lead architectural discussions covering integrations, data management and platform development.

• Drive best practices around CMDB and the Common Service Data Model (CSDM).

• Advise customers on platform capabilities, technical solutions and architectural decisions.

• Explore emerging technologies, including Responsible AI, Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG).

• Lead customer workshops, technical presentations and architectural reviews.

• Provide technical leadership, mentoring and guidance to development and implementation teams.

• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Requirements

• Several years of experience working with the ServiceNow platform, with substantial experience in solution or platform architecture.

• Strong understanding of ServiceNow architecture, platform capabilities and implementation best practices.

• Experience with CMDB, CSDM, integrations and platform governance.

• Ability to translate business requirements into scalable technical solutions.

• Experience leading architectural workshops and engaging with senior stakeholders.

• Knowledge of emerging technologies, particularly AI and generative AI, is advantageous.

• Strong communication, consulting and problem-solving skills.

• C1-level or native German proficiency, with the confidence to lead customer discussions and workshops in German.

• Good command of English.

• Must be based in Germany and willing to work in a hybrid environment.

What's on Offer?

• The opportunity to work on challenging ServiceNow transformation projects.

• A permanent position within an established ServiceNow consulting environment.

• Exposure to enterprise-level platform architecture and innovative technologies.

• Opportunities to influence technical strategy and drive customer success.

• A collaborative environment with opportunities for professional development and technical leadership.