ServiceNow CMDB Engineer

Jobtailor; Deutschland; Remote; EUR 78.000 - 112.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a ServiceNow CMDB Specialist to configure, run, and tune Discovery and CMDB data quality across on‑premises and cloud environments. You will build application service maps, troubleshoot gaps, and implement data normalization and de-duplication.

The role requires strong scripting in JavaScript, familiarity with IntegrationHub and REST/SOAP connectors, and the ability to collaborate with architects, developers, and federal stakeholders.

Qualifikationen

• 3+ years hands-on ServiceNow experience on CMDB/Discovery
• Experience configuring Discovery: MID Servers, schedules, credentials, patterns
• Knowledge of CMDB: CI classes, relationships, identification and reconciliation
• Scripting in ServiceNow: JavaScript, Glide APIs, transforms
• U.S. citizenship and ability to obtain Top Secret clearance

Aufgaben

• Configure, run, and tune ServiceNow Discovery, including MID Servers, schedules, credentials, probes, sensors, and patterns
• Build and maintain application service maps reflecting relationships between CIs
• Troubleshoot discovery gaps and expand coverage across on-premises and cloud
• Maintain CI class structure, relationships, and attributes
• Configure identification, reconciliation, normalization, and de-duplication
• Build CMDB health dashboards for completeness and compliance
• Integrate asset management with the CMDB and support lifecycle tracking
• Design CMDB integrations using IntegrationHub, Service Graph Connectors, REST/SOAP
• Scripting transforms, business rules, and scheduled jobs for reliable data feeds
• Partner with architects, developers, and federal stakeholders
• Document class models, discovery configurations, integration designs, data governance
• Provide onsite support in Washington, DC for sessions and engagement

Kenntnisse

ServiceNow expertise

CMDB/Discovery experience

JavaScript scripting

Communication skills

Tools

MID Servers

Service Graph Connectors

REST/SOAP APIs

Jobbeschreibung

• Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns
• Build and maintain application service maps reflecting relationships between configuration items
• Troubleshoot discovery gaps and failures and expand coverage across on-premises and cloud infrastructure
• Maintain CI class structure, relationships, and attributes
• Configure identification and reconciliation rules, normalization, and de-duplication
• Build and monitor CMDB health dashboards for completeness, correctness, and compliance
• Drive remediation of CMDB data-quality issues
• Integrate hardware and software asset management with the CMDB
• Support asset lifecycle tracking from procurement through disposal and software license reconciliation
• Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services
• Script transforms, business rules, and scheduled jobs supporting reliable data feeds
• Partner with architects, developers, and federal stakeholders
• Document class models, discovery configurations, integration designs, and data governance decisions
• Provide occasional onsite support in Washington, DC for planning sessions, restricted-network work, and stakeholder engagement

Requirements

• 3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management
• Practical experience configuring and troubleshooting ServiceNow Discovery, including MID Servers, credentials, schedules, and patterns
• Working knowledge of CMDB structure, including CI classes, relationships, identification and reconciliation rules, and data normalization
• Experience building or maintaining integrations that feed the CMDB using IntegrationHub, Service Graph Connectors, or REST/SOAP
• Scripting ability in ServiceNow, including JavaScript, Glide APIs, business rules, script includes, and transform maps
• Solid understanding of enterprise infrastructure, including servers, networking, virtualization, and cloud resources
• Clear written and verbal communication
• U.S. citizenship
• Active Top Secret clearance, or active Secret clearance with willingness to be sponsored for Top Secret
• Availability for occasional onsite work in Washington, DC
• Availability during East Coast business hours
• ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD are bonus qualifications
• Experience aligning a CMDB to CSDM, hardware or software asset management, ITOM Health, cloud discovery, federal or defense programs, and ITIL/ITSM are bonus qualifications

Core Competencies

Demonstrates extensive hands-on experience with ServiceNow, particularly in configuring and troubleshooting Discovery and CMDB management. Proficient in scripting, integration design, and maintaining data quality within enterprise infrastructure.

Highest-signal resume keywords

• ServiceNow Discovery Configuration
• CMDB Management
• IntegrationHub and REST/SOAP
• JavaScript Scripting
• Active Top Secret Clearance

Hard Skills

• ServiceNow
• CMDB Structure
• Discovery Probes
• Data Normalization
• Integration Design
• JavaScript
• Glide APIs
• Business Rules
• Transform Maps
• Data Governance

Soft Skills

• Clear Communication
• Stakeholder Engagement

Certifications & Qualifications

• CSA
• CIS-Discovery
• CIS-Service Mapping
• CIS-Hardware Asset Management
• CIS-Software Asset Management
• CAD

Industry Keywords

• ITIL
• ITSM
• CSDM
• Federal Programs
• Defense Programs

Tools & Technologies

• MID Servers
• Service Graph Connectors
• CMDB Health Dashboards
• Asset Management Tools