Senior ServiceNow Specialist, ITSM / CSM

Jobtailor; Deutschland; Remote; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a ServiceNow Engineer to support and enhance the ServiceNow environment in a German setting. You will analyze incidents, develop solutions on the platform, and implement workflows using Flow Designer.

Strong JavaScript skills and hands-on experience with REST/SOAP integrations are essential. The role focuses on ITSM and CSM modules, with preferred experience in SAP, DocuSign, and CLM integrations.

Qualifikationen

• Experience with ITSM and CSM modules on ServiceNow.
• Experience developing and configuring the ServiceNow platform.
• Knowledge of JavaScript applied to ServiceNow.
• Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer.
• Experience with REST/SOAP integrations.
• Hands-on experience troubleshooting processes and integrations.
• Experience integrating ServiceNow with enterprise systems.
• Preferred: integrations involving SAP, DocuSign, and CLM.
• Preferred: ServiceNow platform enhancement and improvement projects.
• Preferred: knowledge of ServiceNow development and architecture best practices.

Aufgaben

• Support and enhance the ServiceNow environment.
• Analyze and resolve problems, incidents, and RITMs.
• Develop and configure solutions on the platform.
• Work with Script Includes, Business Rules, Client Scripts, and UI Policies.
• Develop and configure workflows using Flow Designer.
• Work with REST and SOAP integrations.
• Troubleshoot and investigate failures in processes and integrations.
• Analyze and manage ServiceNow integrations with enterprise systems such as SAP, DocuSign, and CLM.
• Perform fixes, adjustments, and enhancements to existing integrations and workflows.
• Support the continuous improvement of platform processes and solutions.

Kenntnisse

ServiceNow Development

JavaScript

Analytical Problem-Solving

Flow Designer

Troubleshooting

Integration Management

Business Rules

Script Includes

Client Scripts

UI Policies

Tools

ServiceNow Platform

SAP

DocuSign

CLM

Jobbeschreibung

• Support and enhance the ServiceNow environment
• Analyze and resolve problems, incidents, and RITMs
• Develop and configure solutions on the platform
• Work with Script Includes, Business Rules, Client Scripts, and UI Policies
• Develop and configure workflows using Flow Designer
• Work with REST and SOAP integrations
• Troubleshoot and investigate failures in processes and integrations
• Analyze and manage ServiceNow integrations with enterprise systems such as SAP, DocuSign, and CLM
• Perform fixes, adjustments, and enhancements to existing integrations and workflows
• Support the continuous improvement of platform processes and solutions

Requirements

• Experience with the ITSM and CSM modules
• Experience developing and configuring the ServiceNow platform
• Knowledge of JavaScript applied to ServiceNow
• Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer
• Experience with REST/SOAP integrations
• Hands-on experience troubleshooting processes and integrations
• Experience integrating ServiceNow with enterprise systems
• Analytical and proactive profile with strong problem-solving skills
• Preferred: experience with integrations involving SAP, DocuSign, and CLM
• Preferred: experience with ServiceNow platform enhancement and improvement projects
• Preferred: knowledge of ServiceNow development and architecture best practices

Core Competencies

Demonstrates expertise in developing and configuring solutions on the ServiceNow platform, including ITSM and CSM modules, while effectively managing integrations with enterprise systems such as SAP and DocuSign. Strong analytical and problem-solving skills are essential for troubleshooting and enhancing platform processes.

Highest-signal resume keywords

• ServiceNow Development
• REST/SOAP Integrations
• JavaScript for ServiceNow
• ITSM and CSM Modules
• Flow Designer Workflows

Hard Skills

• ServiceNow Configuration
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• Troubleshooting Processes
• Integration Management
• JavaScript
• Analytical Problem-Solving

Soft Skills

• Proactive Approach
• Strong Problem-Solving Skills

Industry Keywords

• ITSM
• CSM
• Integrations
• Platform Enhancement
• Development Best Practices

Tools & Technologies

• ServiceNow
• SAP
• DocuSign
• CLM