Staff Engineer, ServiceNow – AI Ops & Event Management

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an experienced ServiceNow AIOps Engineer to design, build, and maintain AIOps and Event Management solutions, focusing on integration with enterprise monitoring tools.

You will work with Flow Designer, Integration Hub, and Glide APIs to translate business needs into scalable ITOM solutions, participate in design and code reviews, and support upgrades with governance and security best practices.

Qualifikationen

• 5.5+ years of experience in ITOM and ServiceNow AIOps.
• Hands-on design, implementation, and maintenance of AIOps solutions.
• Strong ServiceNow development: JavaScript, Glide APIs, Business Rules, Client Scripts.
• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications.
• REST and SOAP API integrations with monitoring tools.
• Excellent communication and stakeholder management.

Aufgaben

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions.
• Configure and optimize capabilities for business-critical applications and infrastructure.
• Develop integrations between ServiceNow and enterprise monitoring tools.
• Collaborate with stakeholders to gather requirements and design effective ITOM solutions.
• Configure and customize ServiceNow applications to meet business needs.
• Perform integration testing and ensure high-quality solution delivery.

Kenntnisse

ServiceNow AIOps

Event Management

ITOM

JavaScript

Glide APIs

Business Rules

Client Scripts

Script Includes

Flow Designer

Integration Hub

Update Sets

Scoped Applications

REST APIs

SOAP APIs

Requirements translation

Ausbildung

Bachelor's degree in Computer Science/Engineering or related field

Bachelor's or master's degree in CS/IT or related field

Tools

SolarWinds

Dynatrace

AppDynamics

Enterprise Monitoring Tools

Jobbeschreibung

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
• Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
• Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
• Develop and maintain integrations between ServiceNow and enterprise monitoring tools
• Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
• Collaborate with stakeholders to gather requirements and design effective ITOM solutions
• Configure and customize ServiceNow applications to meet business needs
• Perform integration testing and ensure high-quality solution delivery
• Troubleshoot and resolve application, integration, and platform-related issues
• Support platform upgrades, deployments, and continuous improvement initiatives
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Participate in design reviews, code reviews, and provide technical recommendations

Requirements

• 5.5+ years of experience
• Strong experience in ServiceNow AIOps, Event Management, and ITOM
• Hands-on experience designing, implementing, and maintaining ServiceNow AIOps solutions
• Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Hands-on experience with ServiceNow Event Management and alert correlation capabilities
• Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
• Strong understanding of IT Operations Management (ITOM) processes and best practices
• Experience with REST and SOAP APIs for integrations
• Ability to translate business requirements into scalable technical solutions
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Engineering, or a related field
• Bachelor's or master's degree in computer science, Information Technology, or a related field
• ServiceNow certifications in ITOM, Event Management, or AIOps are an added advantage

Core Competencies

Demonstrates expertise in designing, developing, and maintaining ServiceNow AIOps and Event Management solutions, with a strong focus on integration and optimization for business-critical applications. Proficient in translating business requirements into scalable technical solutions while ensuring adherence to best practices and governance standards.

Highest-signal resume keywords

• ServiceNow AIOps
• Event Management
• JavaScript Development
• Integration Hub
• IT Operations Management (ITOM)

ATS Optimization Keywords

Hard Skills

• ServiceNow AIOps
• Event Management
• JavaScript
• Glide APIs
• Flow Designer
• Integration Hub
• REST APIs
• SOAP APIs
• Business Rules
• Client Scripts

Soft Skills

• Analytical Skills
• Troubleshooting
• Problem-Solving
• Communication
• Stakeholder Management

Certifications & Qualifications

• ServiceNow ITOM Certification
• ServiceNow Event Management Certification
• ServiceNow AIOps Certification

Industry Keywords

• IT Operations Management (ITOM)
• Alert Correlation
• Integration Testing
• Continuous Improvement
• Governance

Tools & Technologies

• SolarWinds
• Dynatrace
• AppDynamics
• Enterprise Monitoring Tools