ServiceNow Administrator

Jobtailor; Deutschland; Remote; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor seeks an experienced ServiceNow Administrator to support government-related projects. You will manage users, workflows, and ITSM processes while ensuring CMDB data quality and CSDM alignment. Collaboration with developers and analysts is essential to maintain platform stability.

You will work across environments, perform configuration changes, and support testing and deployments. A federal government background and CSA are preferred, with strong problem-solving skills.

Qualifikationen

• 3+ years of hands-on experience administering and configuring the ServiceNow platform.
• Experience supporting ServiceNow within a federal government environment preferred.
• Strong knowledge of ServiceNow administration, configuration, user management, security, and access controls.
• Working knowledge of Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, workflows, and ServiceNow APIs.
• Experience maintaining Configuration Items, CI relationships, CMDB data quality, and CSDM concepts.
• Experience with Import Sets, Transform Maps, data loads, and data maintenance.
• Experience with update sets and promoting changes across ServiceNow environments.

Aufgaben

• Perform day-to-day administration, configuration, maintenance, and support of the ServiceNow platform.
• Manage users, groups, roles, ACLs, and role-based access controls.
• Configure and support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Configure and maintain Catalog Items, Record Producers, workflows, approvals, and fulfillment processes.
• Build, configure, troubleshoot, and maintain workflows and Flow Designer flows.
• Configure forms, fields, UI Policies, Client Scripts, Business Rules, notifications, events, assignment rules, SLAs, and scheduled jobs.
• Support CMDB administration, CI classes, relationships, data quality, and CSDM alignment.
• Manage data imports, Import Sets, Transform Maps, scheduled data loads, and ongoing data maintenance.
• Support update sets and deployments across development, test/UAT, and production environments.

Kenntnisse

ServiceNow Administration

ITSM Process Configuration

CMDB Data Quality Management

Federal Government Experience

Ausbildung

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Engineering, Business, or related field

Tools

ServiceNow APIs

MID Servers

ATF

Jobbeschreibung

• Perform day-to-day administration, configuration, maintenance, and support of the ServiceNow platform
• Manage users, groups, roles, ACLs, and role-based access controls
• Configure and support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog
• Configure and maintain Catalog Items, Record Producers, workflows, approvals, and fulfillment processes
• Build, configure, troubleshoot, and maintain workflows and Flow Designer flows
• Configure forms, fields, UI Policies, Client Scripts, Business Rules, notifications, events, assignment rules, SLAs, and scheduled jobs
• Support CMDB administration, CI classes, relationships, data quality, and CSDM alignment
• Manage data imports, Import Sets, Transform Maps, scheduled data loads, and ongoing data maintenance
• Support update sets and deployments across development, test/UAT, and production environments
• Assist with instance cloning, upgrades, patches, testing, and release management activities
• Monitor platform health, investigate system issues, troubleshoot configurations, and provide production support
• Create and maintain reports, dashboards, and performance metrics
• Support ServiceNow APIs, MID Servers, and integrations with external enterprise systems
• Perform configuration and regression testing and support automated testing using ServiceNow Automated Test Framework (ATF)
• Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Work closely with developers, business analysts, architects, and product owners to maintain platform stability, support business processes, troubleshoot issues, and implement configuration changes
• Support federal government clients

Requirements

• 3+ years of hands-on experience administering and configuring the ServiceNow platform
• Experience supporting ServiceNow within a federal government environment preferred
• Strong knowledge of ServiceNow administration, configuration, user management, security, and access controls
• Working knowledge of Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, workflows, and ServiceNow APIs
• Experience maintaining Configuration Items, CI relationships, CMDB data quality, and CSDM concepts
• Experience with Import Sets, Transform Maps, data loads, and data maintenance
• Experience with update sets and promoting changes across ServiceNow environments
• Strong analytical and problem-solving skills with the ability to troubleshoot platform and configuration issues
• Ability to work effectively with developers, business analysts, technical teams, and federal stakeholders
• Experience with ServiceNow modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps
• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related field
• ServiceNow Certified System Administrator (CSA) required
• ServiceNow CIS certification in an applicable domain preferred
• U.S. Citizenship is required
• Active Public Trust clearance or the ability to obtain one
• Identity verification after a conditional offer and prior to the start date is a required condition of employment

Core Competencies

Demonstrates expertise in administering and configuring the ServiceNow platform, with a strong focus on ITSM processes, user management, and data quality. Proven ability to collaborate with technical teams and federal stakeholders to ensure platform stability and effective problem resolution.

Highest-signal resume keywords

• ServiceNow Administration
• ITSM Process Configuration
• CMDB Data Quality Management
• ServiceNow Certified System Administrator
• Federal Government Experience

Hard Skills

• ServiceNow Configuration
• User Management
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• Workflows
• Import Sets
• Transform Maps
• Data Maintenance

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Collaboration

Certifications & Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS Certification

Industry Keywords

• Federal Government Environment
• Configuration Items
• CSDM Concepts
• Update Sets
• ServiceNow Modules

Tools & Technologies

• ServiceNow APIs
• MID Servers
• Automated Test Framework (ATF)