Consultant, Professional Services

Jobtailor; Deutschland; Hybrid; EUR 95.000 - 147.000; Vollzeit

Zusammenfassung

Jobtailor seeks a trusted technical consultant for the ScienceLogic product suite to lead hands-on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions.

You will partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction while acting as the internal customer advocate and driving problem resolution.

Qualifikationen

• Bachelor's degree or higher in a technical field.
• 6+ years supporting Federal customers.
• Experience with enterprise monitoring and network management tools.

Aufgaben

• Serve as trusted technical consultant for ScienceLogic product suite.
• Lead installation, configuration, implementation, integration, and troubleshooting.
• Partner with customer teams to understand business/technical needs.
• Resolve issues and provide clear technical direction.
• Advocate for the internal customer, driving resolutions and feedback.
• Independently manage priorities and project timelines.
• Collaborate with internal teams and document activity.
• Support IT, security, ATO, audits, and change-management processes.
• Deliver consulting both remotely and onsite as required.
• Maintain professionalism and customer satisfaction.

Kenntnisse

Linux systems

Windows systems

SNMP

MySQL

Scripting

PowerShell

Python

XML/SOAP

WMI

ServiceNow

PagerDuty

Unix/Linux

Ausbildung

Bachelor's degree in Computer Science, Engineering, or related field

Tools

ScienceLogic/EM7

SolarWinds

IBM Netcool/Tivoli

Nagios

HP OpenView

Jobbeschreibung

• Serve as a trusted technical consultant and subject matter expert for the ScienceLogic product suite
• Lead hands‑on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions
• Partner with customer technical and management teams to understand business and technical needs
• Resolve issues and provide clear technical direction
• Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs
• Independently manage competing customer priorities, commitments, and project timelines
• Collaborate effectively with internal teams
• Create and maintain accurate project and technical documentation, including ticket activity and knowledge‑base content
• Support customer IT, security, Authority to Operate (ATO), audit, and change‑management processes
• Deliver consulting services remotely and onsite as customer engagements require
• Maintain professionalism and customer satisfaction

Requirements

• U.S. citizenship and at least six years of experience supporting Federal customers
• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments
• At least two years of hands‑on Linux experience
• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms
• At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration
• Experience with MySQL databases
• Scripting or automation experience using PowerShell, Bash/Linux scripting, Python, or PHP
• Knowledge of enterprise integration technologies, including WMI and XML/SOAP
• Strong troubleshooting, customer‑facing, written, and verbal communication skills
• Ability to work independently and collaboratively
• Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms is a plus
• Active Secret or Top Secret security clearance is a plus

Core Competencies

Demonstrates expertise in ScienceLogic product suite implementation and enterprise infrastructure management, with strong skills in troubleshooting and customer engagement. Proficient in scripting and automation, with a focus on delivering high‑quality consulting services to federal customers.

Highest-signal resume keywords

• ScienceLogic Product Suite Expertise
• Enterprise Infrastructure Monitoring
• Linux Systems Administration
• Scripting with PowerShell or Python
• Customer-Facing Communication Skills

Hard Skills

• Linux Experience
• Windows Systems Administration
• SNMP Configuration
• MySQL Database Management
• Enterprise Integration Technologies
• Network Management Solutions
• Application Performance Solutions
• Troubleshooting Skills
• Project Documentation
• Change Management Processes

Soft Skills

• Customer Advocacy
• Collaboration
• Problem Resolution
• Written Communication
• Verbal Communication

Certifications & Qualifications

• Active Secret Security Clearance
• Active Top Secret Security Clearance

Industry Keywords

• Federal Customers
• Authority to Operate (ATO)
• Audit Processes
• IT Service Management
• Technical Consulting

Tools & Technologies

• ScienceLogic/EM7
• SolarWinds
• IBM Netcool/Tivoli
• Nagios
• HP OpenView
• ServiceNow
• PagerDuty