Senior Staff Engineer, ServiceNow – HRSD, ITSM, SPM

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced ServiceNow Developer to lead global implementations and enhancements of SPM and CSM modules across enterprise environments.

The role emphasizes designing scalable integrations, enforcing platform standards, and delivering high-quality solutions through collaboration with business and technical teams.

Qualifikationen

• 7+ years in ServiceNow development.
• Strong experience in ServiceNow SPM, CSM, and ITSM modules.
• Hands-on experience with ServiceNow Service Portal and Integrations.
• Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments.
• Experience in gathering business requirements and translating them into scalable technical solutions.
• Strong knowledge of ServiceNow platform architecture, configuration, and customization.
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions.
• Experience with Jelly Scripting and AngularJS.
• Experience in developing and maintaining integrations with third-party and enterprise applications.
• Strong understanding of ServiceNow development best practices and governanceExperience in component integration testing and troubleshooting.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and stakeholder management skills.
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Aufgaben

• Work with global teams to implement and enhance ServiceNow solutions across multiple locations.
• Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules.
• Design, develop, and maintain ServiceNow integrations with enterprise applications.
• Understand business requirements and support process standardization through effective platform design.
• Develop, configure, and customize ServiceNow applications and workflows.
• Create scalable technical solutions aligned with business objectives and platform best practices.
• Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts.
• Develop solutions using Jelly Scripting and AngularJS where required.
• Perform component integration testing and support end-to-end solution validation.
• Troubleshoot and resolve application, integration, and platform-related issues.
• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions.
• Ensure adherence to ServiceNow development standards, governance, and security best practices.
• Participate in design reviews and provide recommendations for platform improvements.
• Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives.
• Contribute to the successful implementation and adoption of ServiceNow modules across the organization.

Kenntnisse

ServiceNow Development

SPM Module

CSM Module

ITSM

Service Portal

Integrations

Jelly Scripting

AngularJS

UI Policies

Scripting

Testing

Ausbildung

Bachelor’s or Master’s degree in CS/IT

Tools

ServiceNow

Service Portal

Enterprise Applications

Jobbeschreibung

• Work with global teams to implement and enhance ServiceNow solutions across multiple locations
• Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules
• Design, develop, and maintain ServiceNow integrations with enterprise applications
• Understand business requirements and support process standardization through effective platform design
• Develop, configure, and customize ServiceNow applications and workflows
• Create scalable technical solutions aligned with business objectives and platform best practices
• Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts
• Develop solutions using Jelly Scripting and AngularJS where required
• Perform component integration testing and support end-to-end solution validation
• Troubleshoot and resolve application, integration, and platform-related issues
• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Participate in design reviews and provide recommendations for platform improvements
• Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives
• Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Requirements

• 7+ years in ServiceNow development
• Strong experience in ServiceNow SPM, CSM, and ITSM modules
• Hands-on experience with ServiceNow Service Portal and Integrations
• Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments
• Experience in gathering business requirements and translating them into scalable technical solutions
• Strong knowledge of ServiceNow platform architecture, configuration, and customization
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
• Experience with Jelly Scripting and AngularJS
• Experience in developing and maintaining integrations with third-party and enterprise applications
• Strong understanding of ServiceNow development best practices and governanceExperience in component integration testing and troubleshooting
• Strong analytical, problem-solving, and debugging skills
• Excellent communication and stakeholder management skills
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Core Competencies

Demonstrates extensive expertise in ServiceNow development, particularly in SPM, CSM, and ITSM modules, with a strong focus on designing and implementing scalable solutions that align with business objectives. Proficient in ServiceNow scripting, integrations, and best practices to ensure high-quality platform performance and stakeholder satisfaction.

Highest-signal resume keywords

• ServiceNow Development
• ServiceNow SPM Module
• ServiceNow CSM Module
• Jelly Scripting
• AngularJS

Hard Skills

• ServiceNow Configuration
• ServiceNow Customization
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• Integration Development
• Component Integration Testing
• Troubleshooting
• Analytical Skills

Soft Skills

• Excellent Communication
• Stakeholder Management
• Problem-Solving

Industry Keywords

• ServiceNow Development Standards
• Governance
• Platform Best Practices
• Process Standardization

Tools & Technologies

• ServiceNow
• ServiceNow Service Portal
• Enterprise Applications