Staff Engineer, ServiceNow – CMDB & Service Mapping

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an accomplished ITOM professional to design, implement, and maintain enterprise CMDB solutions aligned with CSDM and governance standards. You will lead Discovery, Service Mapping, and IRE configurations, ensuring data quality across complex multi-tier environments.

The role requires strong ServiceNow development skills (JavaScript, Glide APIs) and hands-on experience with Integration Hub, Flow Designer, and MID Servers for data enrichment.

Qualifikationen

• 5.5+ years of overall IT experience.
• Hands-on experience designing, implementing, and maintaining enterprise CMDB solutions.
• Certified ServiceNow System Administrator (CSA) required; CIS Discovery and CIS Service Mapping preferred.

Aufgaben

• Design and implement enterprise CMDB solutions following ServiceNow best practices.
• Configure and manage Discovery, Service Mapping, and IRE with proper identification & reconciliation rules.
• Monitor CMDB Health, data quality, and governance metrics.

Kenntnisse

CMDB

Discovery

Service Mapping

CSDM

IRE

JavaScript

Glide APIs

REST APIs

Pattern-based Discovery

Top-down Service Mapping

Data Governance

Ausbildung

Bachelor's or Master's in Computer Science / Information Technology

Tools

ServiceNow

Integration Hub

Flow Designer

MID Servers

Jobbeschreibung

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices
• Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure
• Implement and maintain CSDM-aligned CMDB architecture and governance standards
• Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules
• Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics
• Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions
• Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications
• Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems
• Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data
• Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Lead technical discussions and design reviews, and provide recommendations for scalable ITOM solutions
• Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

Requirements

• 5.5+ years of overall IT experience
• Strong experience in CMDB, Discovery, and Service Mapping
• Hands-on experience designing, implementing, and maintaining enterprise CMDB solutions
• Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)
• Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation
• Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns
• Experience developing and maintaining Pattern-based Discovery solutions
• Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping
• Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools
• Strong experience working with REST and SOAP APIs for integrations
• Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies
• ServiceNow Certified System Administrator (CSA) certification is mandatory
• CIS Discovery and CIS Service Mapping certifications are preferred
• Bachelor's or master's degree in computer science, Information Technology, or a related field
• Strong analytical, troubleshooting, problem-solving, and stakeholder management skills

Demonstrates expertise in designing, implementing, and maintaining enterprise CMDB solutions aligned with CSDM and governance standards, while ensuring data quality and compliance. Proficient in ServiceNow development, including Discovery, Service Mapping, and integration with various cloud and infrastructure technologies.

Highest-signal resume keywords

• CMDB Management
• ServiceNow Development
• Discovery Configuration
• Integration with Cloud Technologies
• ServiceNow Certified System Administrator

ATS Optimization Keywords

Hard Skills

• CMDB
• Discovery
• Service Mapping
• CSDM
• Identification & Reconciliation Engine (IRE)
• JavaScript
• Glide APIs
• Business Rules
• REST APIs
• Pattern-based Discovery

Soft Skills

• Analytical Skills
• Troubleshooting
• Problem-Solving
• Stakeholder Management

Certifications & Qualifications

• ServiceNow Certified System Administrator (CSA)
• CIS Discovery
• CIS Service Mapping

Industry Keywords

• ITOM
• Enterprise Infrastructure
• Networking
• Virtualization
• Cloud Technologies

Tools & Technologies

• ServiceNow
• Integration Hub
• Flow Designer
• SCCM/MECM
• VMware vCenter
• Azure
• AWS
• GCP
• Active Directory/Entra ID
• MID Servers