Lead Technical Consultant – ServiceNow

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Lead Technical Consultant with extensive ServiceNow experience to lead delivery teams, design customer solutions, and drive deployments from concept to completion. The role emphasizes deep technical solutioning and strong client communication.

Candidates should bring 3+ years in ServiceNow consulting, certifications, and the ability to manage multiple workstreams with minimal supervision. Expect collaboration with clients and internal teams on structured delivery.”

Qualifikationen

• 3+ years in ServiceNow Partner consulting services as Lead Technical Consultant.
• Proven ability to lead a development team and deliver key components.

Aufgaben

• Act as team leader for delivery teams.
• Design and oversee technical solutions for clients.
• Own projects and drive them to successful completion.
• Create new deliverables from scratch.
• Lead client solution design implemented directly.
• Work independently with minimal supervision.
• Lead and coordinate development team efforts.
• Provide constructive feedback during reviews.
• Drive solutioning conversations with clients.
• Conduct demos and show-backs for customers.
• Ensure teams adhere to scope and timeline.
• Gather and document requirements independently.
• Implement and support features.

Kenntnisse

Leadership

Requirements gathering

Solution design

Client communication

Technical delivery

Ausbildung

Bachelor's Degree in IT/CS/Engineering

Certified System Administrator

Certified Application Development

Certified Implementation Specialist (ITSM)

Certified Implementation Specialist (CSM)

Tools

ServiceNow

Integration-Hub

SOAP

REST

Jobbeschreibung

• Act as team leader for Sigital's delivery teams
• Design and oversee technical solutions leveraged for clients
• Own projects and drive them to successful completion
• Create new deliverables from scratch
• Design customer solutions that will be implemented directly
• Work independently as an individual contributor with minimal supervision
• Lead and coordinate development team efforts
• Provide constructive feedback
• Drive solutioning conversations
• Conduct demos/show-backs for customer teams
• Ensure development teams adhere to project scope and timeline
• Gather and document requirements independently
• Implement and support features

Requirements

• Expertise with 3+ years in ServiceNow Partner consulting services and current position as a Lead Technical Consultant
• Working knowledge of integration functionality, including Integration-Hub, SOAP, REST, and general API use
• Ability to go deep into technical solutioning and delivery of key implementation components
• Ability to lead a development team and provide feedback during review cycles
• Platform cross-functional expertise
• Experience designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions
• US citizenship — REQUIRED
• Ability to independently gather and document requirements, design solutions, implement, and support features
• Strong communication skills for explaining features, functionality, processes, and delivery concepts to clients clearly and fluidly
• Bachelor's Degree, preferably in Information Technology, Computer Science, or Engineering
• Certified System Administrator certification — Required
• Certified Application Development certification — Required
• At least two Certified Implementation Specialist certifications from ITSM, CSM, FSM, HAM, SAM, or Discovery — Required
• Certified Implementation Specialist—Data Foundations (CMDB & CSDM) — Preferred
• Pro and/or Pro Plus Certifications — Preferred

Core Competencies

Demonstrates expertise in ServiceNow consulting, leading development teams, and delivering technical solutions. Proficient in gathering requirements, designing customer solutions, and implementing features with minimal supervision.

Highest-signal resume keywords

• ServiceNow Partner Consulting
• Lead Technical Consultant
• Integration Functionality (Integration-Hub, SOAP, REST)
• Certified System Administrator
• Certified Application Development

Hard Skills

• Technical Solutioning
• Requirements Gathering
• Feature Implementation
• ServiceNow Employee Center Design
• API Use

Soft Skills

• Strong Communication Skills
• Team Leadership
• Constructive Feedback

Certifications & Qualifications

• Certified System Administrator
• Certified Application Development
• Certified Implementation Specialist (ITSM)
• Certified Implementation Specialist (CSM)
• Certified Implementation Specialist (FSM)

Industry Keywords

• Technical Solutions
• Project Scope
• Timeline Adherence
• Customer Solutions
• Gen AI Solutions

Tools & Technologies

• ServiceNow
• Integration-Hub
• SOAP
• REST