Service Support Specialist

Boston Dynamics; Frankfurt; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading robotics company in Frankfurt is seeking a Customer Service Representative. The role involves managing service requests, coordinating tasks, and ensuring high customer satisfaction. The ideal candidate is fluent in German and English, possesses excellent communication skills, and is highly organized. This position requires a willingness to learn, good time management, and the ability to work in a team-oriented environment. Travel to the U.S. for training may be necessary.

Qualifikationen

• Fluent in German and English; resume in English.
• Strong team player with good communication skills.
• Ability to multitask and organize effectively.
• Willingness to learn in a team environment.
• Attention to detail in data entry.
• Motivated with time management skills.

Aufgaben

• Field incoming service requests via phone and email.
• Coordinate service-related tickets and tasks.
• Liaise with departments for timely ticket resolution.
• Maintain communication throughout service processes.
• Ensure high customer satisfaction and support.

Kenntnisse

Fluent in both German and English

Excellent interpersonal communication skills

Good organizational and planning skills

A strong work ethic

Accuracy in data entry and processing

Self-motivation

Basic computer skills

Tools

CRM software

Jobbeschreibung

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe‑inspiring has shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

We are looking for someone who can work as a key member of our multi-disciplinary team to help us ensure that our current fleet of robots stay well maintained and cared for. You will be critical to the smooth running of the Global Services & Support team. Our mission? To change the idea of what robots can do for the world. You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion.

This job will be of interest to you if you are highly organized with the strong ability to multitask, along with a deep‑seeded sense of empathy and responsiveness for our customers. Tasks will range from directly answering customer phone calls and e‑mails, as well as ensuring that all relevant data and information is accurately recorded into our CRM system. A successful candidate must also demonstrate an ability to work in large teams and communicate effectively with others, across all levels.

Day to day activities include :

Field incoming service requests directly from our customers via phone and e‑mail, adding all relevant and critical data into our CRM for advanced tracking and processing

Coordinate and assign all service‑related tickets and tasks, meeting all KPI requirements

Collaborate and liaise with other departments to ensure timely resolution of service tickets

Coordinate field service work and service order creation with both internal and external stakeholders, maintaining excellent communication throughout

Ensure that a high level of customer satisfaction and support is maintained at all times

Desired skills :

Fluent in both German and English - Resume needs to be in English

Excellent interpersonal communication skills with the ability to work amongst a team

Good organizational and planning skills with the strong ability to multi‑task

A strong work ethic and a willingness to learn in a small team‑based environment

Proven track record demonstrating accuracy in data entry and processing

Ability to follow written and verbal instructions with high attention to detail

Great self‑motivation, with exceptional time management skills along with the ability to properly prioritize tasks

Basic computer skills (e‑mail, spreadsheets) required, working knowledge of CRM is desirable

Able to obtain a Passport and eligible to travel to the United States - will be required to travel to U.S for training