Service Owner - Subscription Management (all genders)

Krones Group; Neutraubling, Hannover; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Service Owner für das Abonnementmanagement. In dieser Rolle sind Sie für den gesamten Lebenszyklus der Abonnementdienste verantwortlich und arbeiten eng mit technischen und nicht-technischen Stakeholdern zusammen. Sie analysieren die Leistung der digitalen Dienste, identifizieren Optimierungspotenziale und setzen Verbesserungsmaßnahmen um. Diese Position bietet Ihnen die Möglichkeit, in einem kreativen Umfeld zu arbeiten, das persönliche Entwicklung und Teamarbeit fördert. Wenn Sie leidenschaftlich daran interessiert sind, echte Werte für Kunden zu schaffen, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Umfangreiche Erfahrung im IT-Management, vorzugsweise als Service Owner.
• Kenntnisse in der Implementierung von ITSM-Frameworks wie ITIL.

Aufgaben

• Verantwortung für den gesamten Lebenszyklus der Abonnementdienste.
• Koordination aller Aktivitäten zur Bereitstellung und Weiterentwicklung des Services.

Kenntnisse

IT-Service-Management

Kommunikationsfähigkeiten

Marktanalyse

Business-Strategie-Entwicklung

ITIL

Salesforce

Ausbildung

Abschluss in (Wirtschafts-) Informatik oder Ingenieurwesen

Tools

ITSM-Systeme

Jobbeschreibung

Your favourite drink? Regardless of what it is – it could well be that it was manufactured with the aid of our digitalization solutions.

Why? Because Syskron GmbH is a proud part of Krones.digital – an international community of digital experts within the Krones Group. We are fans of cutting-edge technologies and develop innovative services and solutions that are used in every fourth beverage bottle worldwide. We are all united by the mission to do more than just tick boxes on to-do lists: We want to create real added value for our customers and optimise beverage and liquid food production wherever there is still room for improvement, thereby making our contribution to a sustainable and better future.

Yes, that is ambitious! But we have a plan to make it happen: With people who seize opportunities, are passionate about their ideas and believe in the power of our team. With an open ear, respectful dialogue and mutual support – in the office, from home, from anywhere in the world. With creative freedom and an inspiring environment that drives you forward and helps you to develop personally. That gives you security and leaves room for your life outside work.

Let's create impact beyond tomorrow – are you in?

As Service Owner – Subscription Management, you are responsible for a part of our service portfolio and ensure that the service you are responsible for meets the expectations and requirements of customers and internal stakeholders.

Your tasks

• You are responsible for the entire lifecycle of our subscription services, which are provided to our customers.
• You coordinate all activities required to provide and further develop the service.
• You monitor the performance of the digital service, analyze weaknesses and identify optimization potential.
• You implement improvement measures to increase the efficiency and quality of the service.
• You act as a central interface between the technical team, the development department and other internal stakeholders to ensure effective and efficient service delivery.
• You define, maintain and prioritize the service roadmap to align the service with business requirements and strategic goals.

Your profile

• You have a degree in (business) informatics, engineering or a comparable qualification.
• You have extensive professional experience in IT management, preferably in a service owner or similar role.
• You have in-depth knowledge of IT service management according to ITIL (certification is an advantage) and ideally have experience in using Salesforce.
• You have extensive knowledge of implementing ITSM frameworks such as ITIL and are experienced in integrating ITSM systems into existing application and tooling environments.
• You have experience in commercial and business aspects, including pricing, market analysis and business strategy development.
• You have excellent communication skills and the ability to coordinate both technical and non-technical stakeholders.
• You are fluent in both German and English.

Your application

If this sounds interesting to you, we really would like to get to know you!

You can submit your application in German or in English.

Do you have any further questions? For more information please call [phone].

To be able to process your application efficiently and promptly, we would kindly ask you to use our online form.