Service Delivery Manager (m/f/d)

ATIS systems GmbH; Bad Homburg vor der Höhe; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

Ein traditionsreiches Mittelstandsunternehmen in Bad Homburg vor der Höhe sucht einen Service Delivery Manager (m/w/d). Die Rolle umfasst die Koordination von IT-Dienstleistungen, die Optimierung interner Prozesse und das Management von Kundenanfragen. Ideale Bewerber haben mehrjährige Erfahrung im IT-Service-Management und beherrschen gängige Projektmanagement-Methoden wie ITIL und SCRUM. Flexible Arbeitszeiten und zahlreiche Mitarbeiterleistungen werden geboten.

Leistungen

Betriebliche Altersversorgung

Kapitalbildung

Kostenlose Getränke

Kostenlose Parkplätze

30 Tage Urlaub

Qualifikationen

• Mehrjährige Erfahrung im IT-Service-Management, Projektmanagement oder Kundensupport.
• Gute Kenntnisse in ITIL, PRINCE2, SCRUM oder ähnlichen Rahmenwerken.
• Starke Kommunikations- und Vermittlungsfähigkeiten.

Aufgaben

• Koordination und Bearbeitung von Kundenaufträgen im IT-Umfeld.
• Planung, Kontrolle und Überwachung der Bereitstellung von Dienstleistungen.
• Qualitätsstandards überwachen und Maßnahmen zur kontinuierlichen Verbesserung umsetzen.

Kenntnisse

IT-Service-Management

Projektmanagement

Kundensupport

ITIL

PRINCE2

SCRUM

Kommunikationsfähigkeit

Analytisches Denken

Teamfähigkeit

Englisch (gut)

Jobbeschreibung

Job offer
Service Delivery Manager (m/f/d)

Tasks as Service Delivery Manager (m/f/d)

Planning & control of IT services

• You take over the coordination and processing of customer orders in the IT environment
• You plan, control and monitor the provision of our services - on time, efficiently and customer-oriented
• You ensure that all services are provided in accordance with the Service Level Agreements (SLAs)
• You monitor quality standards and implement measures for continuous improvement
• You are the face of the company for our customers - for all service-related concerns
• You ensure smooth communication between customers, internal teams and external partners

Process optimization & increased efficiency

• You analyze internal processes and develop potential for optimization
• You accompany change processes to increase effectiveness and customer satisfaction

Focus on economic efficiency

• You take responsibility for cost control, budget monitoring and correct invoicing

Incident, problem & change management

• You manage fault and change processes and ensure a quick solution within the framework of the SLAs
• You recognize patterns and derive proactive measures to prevent future incidents

Analysis & Reporting

• You analyze key figures, create reports and derive strategic measures from them
• You present results internally and externally - clearly and purposefully

Crisis & escalation management

• You keep a cool head in the event of critical faults and manage all measures in a targeted manner
• You take over the escalation if problems cannot be solved at an operational level

Qualifications as Service Delivery Manager (m/f/d)

• Several years of experience in IT service management, project management or customer support
• Sound know-how in ITIL, PRINCE2, SCRUM or comparable frameworks
• Strong communication and mediation skills - internally and externally
• Analytical thinking and data-driven decision-making
• Organizational talent with a high level of initiative and a structured way of working
• Team spirit, customer focus and the ability to motivate people
• Very good German and good written and spoken English skills

Our offer

• Modern and future-proof workplace in a traditional medium-sized company
• Familiar and well-attuned team
• A challenging and interesting position with a lot of personal responsibility
• Interesting opportunities for professional development
• Short reporting lines and a pleasant working atmosphere
• A long-term personal perspective with an attractive, performance-based salary

Support

• Company pension plan
• Capital formation
• Free soft drinks
• Free parking

Advancement

• German and English language courses
• In-house training
• Advanced training program
• Support for distance learning and night school

Health

• Modern and ergonomic workstations
• Supplementary health insurance with treatment by a head physician

Family

• Flexible and trust-based working hours
• 30 days annual leave plus special leave
• Possibility to work from home
• Childcare subsidy incl. meal costs

Advancement

How can we support you on your way to the top? MBA? Night school? In-house training? Language courses? Advanced training? We are in! In an environment with highly specialized colleagues and dynamic teams, you quickly take on responsibility and all paths are open to you.

Family

We value your family

We are happy when you are. To us, Pro Family means flexible working hours: Flex time with core working hours from 9 a.m. to 3 p.m. Working from home is also possible. In addition, you and your family can count on our childcare allowance and the cost of meals for your children until they start school.

Support

We protect you

So you don’t have to worry. Focus on the things that get you ahead. We bear social responsibility. That’s why, in addition to an attractive salary, we offer you a company pension plan, capital formation, free drinks and an allowance for lunch.

Health

We take care of you

Medical treatment, supplementary dental insurance, allowance for sea and hearing aids are part of our comprehensive employer-financed supplementary insurance with many other benefits for you. In addition, we provide you with fresh fruit on site.

We look forward to receiving your application!