Service Delivery Manager (fmd) DACH

GE HealthCare; Düsseldorf; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading global medical technology company is seeking a Service Delivery Manager (f/m/d) for the DACH region. The role involves defining and executing the service delivery strategy to ensure customer satisfaction and operational excellence. Ideal candidates will have a university degree, experience in managing multicultural teams, and proficiency in both German and English. This full-time position promises a dynamic environment focused on optimizing service processes and improving customer experiences.

Qualifikationen

• Several years of progressive business experience and operational or program management within service technology or operations.
• Proven ability to lead multicultural and remote teams.
• Fluent in German and English.

Aufgaben

• Definition and execution of the DACH Service Delivery Strategy.
• Leading service delivery team to deliver excellence in service processes.
• Driving Customer Service Center Processes and Quality Programs.

Kenntnisse

IT Experience

Data Center Experience

Problem Management

Network Management

Management Experience

Customer Support

ServiceNow

IT Service Management

ITIL

Project Management

Ausbildung

University degree in economics, engineering or a similar field

Jobbeschreibung

Job Description Summary

Service Delivery Manager (f / m / d) DACH is responsible for the definition, establishment, and execution of the service delivery strategy and providing service delivery leadership across DACH to ensure customer satisfaction, problem resolution, revenue generation, process improvement, optimization, simplification, and compliance to laws and regulations through the coordination of resources and efforts among and between multiple customer and GEHC functions / teams.

At GE HealthCare our machines, our software, our solutions, our services and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs – the human touch.

Roles and Responsibilities

• Definition and execution of the DACH Service Delivery Strategy
• Leading service delivery team to deliver excellence in wing-to-wing service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership
• Driving Customer Service Center Processes, Customer Experience and Customer Problem / Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency improvement programs, Service Tool Management Processes
• Coordinating S-Max deployment in the LCT together with International and VEGA S-Max teams.
• Driving establishment of the required operational processes and infrastructure and leading digitization in alignment with VEGA Service Team
• Monitoring and improvement of key service performance indicators
• Ensuring compliance to quality and regulatory requirements
• Driving projects for service delivery performance improvement
• Monitoring and improvement of service delivery productivity
• Optimizing the utilization of service resources
• Driving resource capacity and capability development and alignment strategies

Required Qualifications

• University degree in economics, engineering or a similar field
• Several years of progressive business experience and operational or program management within service technology or operations
• Proven ability to lead multicultural and remote teams
• Strong people leadership: inspire, mentor and develop talent
• Skilled in driving collaboration and fostering an inclusive can‑do culture
• Strong analytical and quantitative skills
• Proficient in statistical and data management tools
• Familiarity with Lean and / or Six Sigma methodologies
• Clear communicator with strong presentation skills
• Ability to influence at all levels and deliver executive-level presentations
• Expertise in managing complex matrixed environments and leading change
• Knowledge in monitoring critical project paths and managing ambiguity
• Committed to defining quality and setting priorities that enhance customer experience
• Understanding of GEHC products and services
• Fluent in German and English

Desired Characteristics

• Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
• Knowledge of ISO 13485 and CE Mark requirements

About us

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health – digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world‑changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits.

Additional Information

Relocation Assistance Provided: No

Required Experience: Manager

Key Skills

• IT Experience
• Data Center Experience
• Problem Management
• Network Management
• Management Experience
• Solaris
• Customer Support
• ServiceNow
• IT Service Management
• ITIL
• Project Management
• Operating Systems

Employment Type: Full‑Time

Experience: years

Vacancy: 1