Senior ServiceNow Consultant (HRSD / CSM)

MA (Montreal Associates); Köln; Hybrid; EUR 85.000 - 100.000; Vollzeit

Zusammenfassung

A leading global consultancy is looking for a Senior ServiceNow Consultant with expertise in HR Service Delivery (HRSD) or Customer Service Management (CSM) to lead complex transformation programs. This role offers a salary package up to 100,000 EUR, 30 days holiday, and opportunities for professional development. Candidates should have 4+ years of experience in ServiceNow implementation, fluent German and English, and relevant certifications. The position supports hybrid work arrangements across several German locations.

Leistungen

30 days holiday

Access to international projects

Career progression and certifications

Health insurance

Gym pass

Bike scheme

Wellness budget

Qualifikationen

• Minimum 4 years of experience in ServiceNow implementation.
• Experience with HRSD, CSM, or ITSM modules.
• Relevant ServiceNow certifications are required.

Aufgaben

• Lead ServiceNow implementations across HRSD or CSM modules.
• Act as trusted advisor to clients on platform capabilities.
• Lead workshops, design sessions and demos.

Kenntnisse

ServiceNow implementation

Fluent German

Fluent English

Tools

ServiceNow (HRSD / CSM / ITSM)

Jobbeschreibung

Senior ServiceNow Consultant (HRSD / CSM)

Hybrid / Home Office

Locations : Berlin, Dortmund, Düsseldorf, Frankfurt am Main, Hamburg, Hannover, Ingolstadt, Karlsruhe, Cologne, Munich, Nuremberg, Stuttgart

Our client, a leading global consultancy, is expanding its German ServiceNow practice and seeking an experienced Senior ServiceNow Consultant with deep expertise in either HR Service Delivery (HRSD) or Customer Service Management (CSM). In this role, you will lead complex ServiceNow transformation programs, shape solution architectures, and guide enterprise clients through their digital service‑management journeys.

Key responsibilities

• Lead end-to-end ServiceNow implementations across HRSD or CSM modules, from requirements gathering and solution design to configuration, testing, and deployment
• Act as a trusted advisor to clients, providing insight into platform capabilities, industry best practices, and strategic roadmaps
• Lead workshops, design sessions and demos
• Support pre‑sales activities including proposal development, effort estimation, and solution presentations
• Stay up-to-date with ServiceNow technologies and best practices

Required experience

• 4+ years experience in ServiceNow implementation
• Experience in HRSD / CSM / ITSM modules
• Relevant ServiceNow certifications
• Fluent German and English

What's on offer

• Salary up to 100.000 EUR package
• 30 days holiday
• Access to large-scale international transformation projects
• Clear career progression, certifications, and continuous professional development
• Social team meet‑ups
• Corporate benefits such as health insurance, gym pass, bike scheme, wellness budget