(Senior) Project Manager in Customer Service (f/m/x)

AUTO1 Group; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automotive company in Berlin is seeking a (Senior) Project Manager to optimize customer service and improve business operations across Europe. The ideal candidate will have experience in a matrix organization, excellent analytical skills, and communication abilities. This role offers opportunities for personal growth and a collaborative working environment with benefits such as corporate pension plans and language courses.

Leistungen

Free coffee and soft drinks

Organic fruits and vegetables

Babbel language courses

Above-average corporate pension plan

Qualifikationen

• Work experience in a matrix organization, preferably in a growth company or management consulting.
• Fluent in English, conversational in German.
• Self-starter mentality with strong interpersonal skills.

Aufgaben

• Design and execute initiatives for customer experience improvement.
• Manage cross-functional projects across various business units.
• Write and review business cases and perform research to support projects.

Kenntnisse

Analytical skills

Organizational skills

Communication skills

Process management

Data excellence

Tools

Microsoft Excel

SQL

Tableau

Jobbeschreibung

Overview

As (Senior) Project Manager you will take on a decisive key position with regard to our customer service journey and optimization of our C2B business unit wirkaufendeinauto.de internationally for all our markets in Europe. You will always act independently and with recognition value for our brand. Are you a team player with special communication skills? Customer Service, Process Management and Data Excellence world and its facets are your home. We are looking for anyone who has been driving significant impact (process improvements) at previous/current opportunities. We are looking forward to hearing from you!

Responsibilities

• Design and execute initiatives and play a crucial part in implementing them to ensure continuous improvement of the customer experience and in the effort of our customer service organization
• Gain deep insights into how to optimize and implement processes and learn how to scale a business in direct cooperation with our Management team
• Carry out cross-functional projects and manage stakeholders across different business units such as marketing, purchasing, finance and business analytics, cash management, accounting and document management
• Write and review business cases, perform supporting research and analysis and drive projects from their design to release
• Work parallel as a generalist on different projects and conceptualize key growth initiatives and bring them to live to show impact within the organization

Qualifications

• Work experience in a matrix organization, preferably in a growth company, start-up or management consulting
• Excellent analytical skills, structured way of thinking, exceptional attention to details
• Ability to thrive in a fast-paced environment and deliver measurable results
• Self-starter mentality with organizational and interpersonal skill
• Fluent in English, conversational in German, and advanced knowledge in Microsoft Excel and SQL, first experience with Tableau is a plus

Additional Information

• You work in Berlin’s trendy Kreuzberg district with several different options for lunch and after-work drinks with your team
• Free coffee, soft drinks, water and organic fruits/vegetables
• Personal growth with the contribution of own ideas
• Above-average corporate pension plan
• Babbel language courses

Join us, in building the best way to buy and sell cars! You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact

Efhalya Arsya

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.