Senior OpenText ITSM Consultant

ITSM Solutions International; Deutschland; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A technology services firm is seeking a Senior HP Service Manager / OpenText ITSM Consultant to support and optimize its clients' IT Service Management environment in Germany. The ideal candidate will have over 5 years of experience with HP Service Manager, be fluent in German, and have a strong understanding of ITIL processes. This role offers an opportunity to work in a senior technical position with a focus on collaboration and system improvements.

Qualifikationen

• 5+ years of experience with HP Service Manager/OpenText ITSM.
• Fluent in German (spoken and written) – mandatory.
• Strong understanding of ITIL processes and frameworks.

Aufgaben

• Administer and maintain HP Service Manager environments.
• Customize workflows to meet client requirements.
• Provide technical support to internal teams and end-users.

Kenntnisse

Strong technical expertise

Communication skills

Problem-solving

Analytical skills

Tools

HP Service Manager

OpenText ITSM

Jobbeschreibung

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Account Director @ ITSM Solutions International

We are seeking an experienced Senior HP Service Manager (HPSM) / OpenText ITSM Consultant to support and optimize our client's IT Service Management environment. This is a senior-level position that requires strong technical expertise, communication skills, and the ability to work independently or within a team.

Key Responsibilities:

• Administer, configure, and maintain HP Service Manager (OpenText ITSM v9) environments
• Customize workflows, forms, and business rules to meet client requirements
• Provide technical guidance and support to internal teams and end-users
• Perform system upgrades, patches, and integration with other ITSM tools
• Troubleshoot and resolve system-related issues efficiently
• Collaborate with cross-functional teams on ITSM best practices and process improvements
• Ensure compliance with security and data protection policies

Requirements:

• 5+ years of experience working with HP Service Manager/OpenText ITSM
• Proven track record in large-scale ITSM implementations or support projects
• Strong understanding of ITIL processes and frameworks
• Fluent in German (spoken and written) – mandatory
• Resident in Germany with the ability to work legally
• Excellent problem-solving and analytical skills
• Strong communication and documentation abilities

Nice to Have:

• ITIL certification
• Experience with integrations (e.g., LDAP, email, external ticketing systems)
• Knowledge of related tools like UCMDB, SMAX, or other OpenText platforms

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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