(Senior) CRM Admin (fmd)

Career @ plancraft; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A tech-driven company in Hamburg is seeking a (Senior) RevOps CRM Admin to manage their HubSpot CRM globally, ensuring scalable architecture and data governance. You will design AI-powered automations, support international teams, and ensure streamlined workflows. Ideal candidates have extensive HubSpot experience, strong communication skills, and a track record in automations. This position offers flexible work arrangements, great learning opportunities, and a commitment to team spirit and growth.

Leistungen

30 vacation days

Urban Sports Club membership

JobRad leasing option

Flexible working arrangements

MacBook and necessary tools

Qualifikationen

• 5+ years hands-on HubSpot CRM experience at admin or power-user level.
• Strong track record in automation and workflow design.
• Experience designing CRM setups for international markets.

Aufgaben

• Own HubSpot CRM system administration for global teams.
• Maintain a scalable CRM architecture for multi-country processes.
• Design AI-powered automations across the customer lifecycle.

Kenntnisse

HubSpot CRM

Automation

Workflow design

Data governance

Cross-tool integrations

Stakeholder communication

Jobbeschreibung

OUR PURPOSE AT PLANCRAFT

Building the backbone of European trades together with AI and voice-first software.

We’re not just building software – we’re on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast, practical and voice-first. With Tier 1 investors from Europe and the US such as Headline and Creandum, and 20,000 tradespeople as our customer base, we are scaling across Europe to turn scattered tradespeople into thriving communities. We believe in zero admin, not zero personality, and we build every feature with the people in mind who wear the boots, not the suits. We’re #stoked to shape the future #together as a team and #humble in our mission to support the builders of tomorrow.

YOUR MISSION AT PLANCRAFT

As a (Senior) RevOps CRM Admin (f/m/d) you architect, automate, and scale Plancraft’s CRM and GTM systems so that global Sales, CS, and Marketing teams operate on reliable AI‑powered workflows and clean data structures that support our international expansion. You are the structured operator who keeps our CRM foundation stable, scalable, and integrated across tools, enabling the wider RevOps team to focus on strategy, analysis, and execution.

YOUR RESPONSIBILITIES

• Own HubSpot CRM system administration globally for all GTM teams (Sales, CS, Marketing).
• Build and maintain a globally scalable CRM architecture that supports multi‑country GTM processes.
• Design and maintain international‑ready CRM structures, including properties, permissions, objects, and data models across all markets.
• Design, implement, and optimize AI‑powered automations across the full customer lifecycle (e.g., summaries, routing, enrichment, lifecycle triggers).
• Create and manage high‑quality workflows (HubSpot, Make, n8n, AI tools) that reduce manual work across all revenue teams.
• Ensure data governance across all GTM objects, including naming conventions, deduplication rules, lifecycle logic, and access structures.
• Build and maintain cross‑tool integrations (billing, support, product, telephony, AI agents, scheduling) that work reliably on a global scale.
• Provide the system logic and technical setup needed for accurate forecasting, routing, segmentation, and reporting in close collaboration with RevOps leadership.
• Enable the wider RevOps Sales Ops, CS Ops, Marketing Ops, and Enablement teams through stable systems, clean data, and well‑documented frameworks.
• Establish and maintain documentation standards so every Ops role can understand and extend workflows, properties, and integrations.

YOUR PROFILE

Must‑Haves

• 35 years hands‑on HubSpot CRM experience at admin or power‑user level.
• Strong track record in automation and workflow design (HubSpot workflows, Make, AI workflows).
• Experience designing CRM setups for international markets and multi‑country GTM processes.
• Solid understanding of data governance, including naming conventions, deduplication, lifecycle logic, and permission concepts.
• Proven experience with cross‑tool integrations (e.g., billing, support, product, AI tools).
• Structured system‑architecture thinking with a focus on scalability and reliability.
• Ability to align with and enable multiple Ops roles (RevOps, Sales Ops, CS Ops, Marketing Ops, Enablement).
• Excellent stakeholder communication skills across technical and non‑technical audiences.

Nice‑to‑Haves

• HubSpot certifications in relevant areas (e.g., CRM, RevOps, automation).
• Experience with AI automation and prompt design for operational workflows.
• Experience with PLG / product‑signal integrations into CRM and GTM tooling.
• Basic SQL skills or similar technical debugging capabilities.
• Background in scaling multi‑market SaaS businesses.

WHY PLANCRAFT

• Team Spirit: We’re driven by passion, commitment, and a shared mission. Team spirit matters to us—we make it visible with three major team events per year, two monthly casual formats at our Hamburg HQ, and a strong recognition culture that celebrates both big and small wins together.
• Ownership: You’re encouraged to take ownership from day one in a flat hierarchy and high‑trust environment; you’re empowered to make meaningful decisions and drive real impact.
• Learning & Growth: We invest in your personal and professional development through a strong feedback culture, a personal learning budget, and targeted enablement formats. Our goal is to help you unlock your full potential.
• AI Enablement: Our internal tools and workflows are AI‑enabled by design. We support every team and individual in applying AI at the next level in their daily work, including getting your own ChatGPT license.
• Tech & Tooling: You’ll receive a MacBook, premium over‑ear headphones, and everything else you need—from hardware to tools—to be effective in your daily work.
• Flexibility: Whether remote, hybrid, or on‑site, you work where you’re at your best. Our Hamburg office at Rödingsmarkt (with a rooftop terrace) is always open, and you decide each week how often you come in. Some roles even allow for fully remote setups, and working abroad is always an option.
• Recharge: To ensure the needed rest we offer 30 vacation days per year (based on a 5‑day week) and Dec 24th off. We also subsidize your Urban Sports Club membership and organize internal sport meetups.
• Mobility: You can lease a JobRad (bike) and get a subsidized Deutschlandticket or BahnCard for public transport to support your commute.
• International Environment: We’re becoming more international every month with team members already in Italy, France, the Netherlands, and Austria, which is why English is our internal company language.

About us

We’re #stoked to shape the future #together as a team and #humble in our mission to support the builders of tomorrow. For a first impression of us, take a look at our Instagram and LinkedIn page.

Diversity makes us better.

We welcome people of all backgrounds, identities, abilities, and experiences, and we believe that different perspectives lead to better ideas, stronger products, and a healthier workplace. If you’re excited about our mission but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You might be exactly who we’re looking for.

On the application process

We want your candidate experience with us to be smooth, transparent, and enjoyable. We aim to get back to you regarding your application within 5 business days. Our interview process typically takes about 4 weeks from start to finish, though this may vary by role. You can learn more about our process here. If you need adjustments or flexibility at any stage, please don’t hesitate to let us know—we’ll do our best to make it work for you.

Note on creating a test account :

If you would like to create a test account as part of the challenge, please enter Applicant in the relevant field during registration and select Other under Trade. This ensures that our sales team does not mistakenly register you as a craft business and reach out to you unnecessarily.