Senior Business Process Consultant - ServiceNow & Agentic AI (m/w/d/x)

Deutsche Telekom AG; Berlin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Company pension

Professional development

Access to cutting-edge technologies

Job summary

Deutsche Telekom AG in Germany seeks a Senior Business Process Consultant to shape digital transformations using ServiceNow and Agentic AI. You will lead transformation projects, run interactive workshops, and manage stakeholders across levels while aligning with ITIL v4/v5 and agile practices.

The role emphasizes deep ServiceNow expertise, process optimization, and cutting-edge automation across ITSM, ITOM, IRM, and CSM, with flexible locations nationwide and supportive development

Qualifications

• Profound ServiceNow experience, esp. ITSM/ITOM/CSM.
• Strong BPMN 2.0 process modeling and analysis skills.
• ITIL v4/v5 foundation or higher certification.

Responsibilities

• Lead transformation projects and expert workshops.
• Analyze, design and optimize business processes with BPMN 2.0.
• Implement ServiceNow solutions (ITSM/ITOM/IRM/CSM) and drive AI-based automation.

Skills

ServiceNow expertise

Process Management & BPMN 2.0

ITIL certification

Requirements Engineering

Agile working methods (Scrum, SAFe)

Workshop moderation & stakeholder mgmt

German (C2) & English

Education

ITIL Certification (ITIL v4/v5)

SAFe Agilist certification

Tools

ServiceNow

Agentic AI

Job description

Job ID: 870066Senior Business Process Consultant - ServiceNow & Agentic AI (m/w/d/x)Berlin, Bonn, Bremen, Dresden, Dusseldorf, Frankfurt, Hamburg, Hanover, Leinfelden-Echterdingen, Magdeburg, Munich, Saarbrucken, WolfsburgProfessionalRegularT-Systems International GmbHAbout the positionAs Senior Business Process Consultant — ServiceNow (m/f/d/x), you will actively shape the digital transformation of our customer processes and take service management landscapes to the next level. At the interface between specialist areas, IT and cutting-edge technologies, you will analyze and optimize complex business processes using BPMN 2.0 and translate technical requirements into tailor-made, sustainable ServiceNow solutions (including ITSM, ITOM, IRM, CSM).In this key role, you will take on professional leadership in demanding transformation projects. They design and moderate interactive workshops, confidently manage stakeholders at all levels and establish best practices in accordance with ITIL v4 and agile frameworks (Scrum, SAFe). You are also driving innovation forward: By using cutting-edge technologies such as Agentic AI, you can sustainably automate and revolutionize process landscapes. If you want to combine in-depth consulting experience with enthusiasm for the ServiceNow platform and innovative spirit, we offer you the ideal environment for your next career step.That's what you bring with youServiceNow expertise: Profound, several years of practical experience in ServiceNow modules such as ITSM, ITOM, IRM or CSMProcess Management & BPMN 2.0: Demonstrable expertise in process analysis, optimization and modeling in accordance with BPMN 2.0ITIL certification: Profound understanding of IT service management best practices, backed by ITIL v4/v5 certificationRequirements Engineering: Comprehensive experience in structured requirements management at the interface between business and ITAgile working methods: Safe application of agile methods (e.g. Scrum, SAFe) in transformation and consulting projectsWorkshop moderation & stakeholder management: Excellent skills in conducting interactive workshops as well as strong communication and presentation skills at various levels of the hierarchyLanguage skills: Very good written and spoken German (C2) and EnglishThat rounds off your profileCertifications in the ServiceNow environment (e.g. Certified Implementation Specialist/CIS, Certified System Administrator/CSA)Experience with AI-based automation approaches and Agentic AI in a process contextKnowledge of other frameworks or standards (e.g. IREB, COBIT, TOGAF)Practice in scaled agile environments (e.g. SAFe Agilist certification)Insights into interface and integration architectures around the ServiceNow platformWhat we offerFlexible working: Make your working day flexible with trust-based working hours and comprehensive mobile office options at numerous locations across GermanyAttractive compensation & pension provision: Fair remuneration in accordance with tariff (VG 9), company pension scheme and other financial benefitsPersonal & professional development: Individual continuing education offers, continuous certification opportunities (including ServiceNow, ITIL, Agile) and access to cutting-edge technologies such as Agentic AIModern work culture: An open, respectful team environment with a lively feedback culture, agile methods and flat hierarchiesWork-life balance & health: 30 days vacation, holistic health and sports offers and support in all situations of lifeModern equipment: High-quality IT equipment also for mobile working at homeAbout T-Systems International GmbHAt T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!Is this job made for you? Then take advantage of this opportunity! Please apply online. Severely disabled people are given priority if they are equally qualified. We are looking forward to seeing you!Your application can be processed by external service providers in Germany. Applications for jobs outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.Severely disabled people are given priority if they are equally qualified.https://www.xing.com/companies/deutschetelekomaghttps://www.linkedin.com/company/telekomJob BenefitsProfessional DevelopmentIndividual continuing education offersContinuous certification opportunities (including ServiceNow, ITIL, Agile)Access to cutting-edge technologies such as Agentic AILifestyle & WellnessHolistic health and sports offersSupport in all situations of lifeWork-Life BalanceFlexible working with trust-based working hoursComprehensive mobile office options at numerous locations across Germany30 days vacationFinancialFair remuneration in accordance with tariff (VG 9)Company pension schemeOther financial benefitsOffice PerksHigh-quality IT equipment also for mobile working at home