Senior Business Process Consultant - ServiceNow & Agentic AI (m/w/d/x)

Telekom; Berlin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Remote work across Germany

Comprehensive certification & ongoing_

Company pension scheme

High-quality IT equipment

Job summary

T-Systems International GmbH is seeking an experienced Senior Business Process Consultant to drive digital transformation using ServiceNow and Agentic AI. You will bridge business and technology, model end-to-end processes, and translate requirements into scalable solutions.

Hybrid work across Germany is offered with continuous education, certifications, and exposure to innovative AI technologies. The role requires strong German and English communication and proven agile experience.

Qualifications

• Seasoned in ServiceNow consulting and implementation across complex environments.
• Strong requirements engineering translating business needs into technical solutions.
• Experience with process modeling and end-to-end optimization.
• Fluent German and English, with excellent communication and workshop moderation skills.

Responsibilities

• Process consulting & modeling with a focus on ServiceNow best practices.
• Structured requirements engineering for sustainable architectures.
• Identify and design AI/agentic use cases to automate processes.
• Stakeholder management and workshop facilitation across organizational levels.
• Collaborate in agile teams (Scrum/SAFe) to deliver value.

Skills

ServiceNow expertise

Requirements engineering

Process modeling

Agile methods (Scrum/SAFe)

Stakeholder management

AI / Agentic AI interest

Education

ServiceNow Certifications (CSA/CIS)

ITIL v4 Foundation/Managing Professional

SAFe/ Scrum Master certification

Tools

ServiceNow platform

Agentic AI concepts

Job description

Job ID: 865709Senior Business Process Consultant - ServiceNow & Agentic AI (m/w/d/x)Berlin, Bonn, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Leinfelden-Echterdingen, Magdeburg, Munich, Saarbrücken, WolfsburgProfessionalRegularT-Systems International GmbHAbout the positionAs an Experienced Business Process Consultant - ServiceNow, you will actively shape the digital transformation of our customers and optimize company-wide business processes based on the ServiceNow platform. They bridge the gap between specialist areas and technology, identify potential for process optimization and integrate pioneering technologies such as Agentic AI into modern service landscapes.Your core tasks:Process consulting & modeling: Analysis, standardization and holistic modeling of end-to-end business processes with a focus on best practices in ServiceNow.Requirements Engineering: Structured collection, specification and prioritization of technical requirements as well as their translation into sustainable solution architectures.Innovation & AI: Identification and design of innovative use cases with Agentic AI to increase levels of automation and service excellence.Stakeholder management & moderation: Conducting interactive workshops, managing customer interests and advising decision makers across all levels of the hierarchy.Agile implementation: Collaboration in agile project teams (Scrum, SAFe) as a link between customers, product owners and development teams.That's what you bring with youServiceNow expertise: Several years of in-depth experience in consulting and implementation on the ServiceNow platformProcess management & optimization: Demonstrable practice in business process modeling and targeted process optimizationRequirements management: Strong expertise in requirements engineering for the precise translation of business requirements into technical solutionsAgile working methods: Confident use of agile methods such as Scrum or SAFe in everyday project workCommunication & Moderation: Excellent stakeholder management and experience in the targeted design and moderation of workshopsInnovative technologies: Strong interest and initial points of contact with Agentic AI and digital transformation initiativesLanguage skills: fluent written and spoken German and EnglishNice-to-haveFirst practical points of contact or experience in using Agentic AI and generative AI for process automationRelevant ServiceNow Certifications (e.g. Certified System Administrator (CSA), Certified Implementation Specialist (CIS))Certifications in the area of IT service management (e.g. ITIL v4 Foundation/Managing Professional)Knowledge or certificates in agile frameworks (e.g. Scrum Master, SAFe Agilist)Experience in organizational change management and support of adoption processesWhat we offerFlexible work & work-life balance: Hybrid work model with flexible working hours and the option to work remotely at various locations across Germany.Continuous education: Comprehensive certification and continuing education offerings (e.g. ServiceNow, Agentic AI, agile methods) as well as targeted promotion of your professional and personal development.Attractive compensation & pension plan: Market-oriented compensation package according to tariff structure (VG 8), company pension scheme and other attractive corporate benefits.Innovative working environment: Exciting major projects at the interface of digital transformation, ServiceNow and pioneering AI technologies.Modern equipment: High-quality IT equipment for office and home office.Strong team culture: Collegial, open and respectful cooperation with flat hierarchies and regular team events.About T-Systems International GmbHAt T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!Is this job made for you? Then take advantage of this opportunity! Please apply online. Severely disabled people are given priority if they are equally qualified. We are looking forward to seeing you!Your application for job advertisements outside Deutsche Telekom AG can also be processed outside Deutsche Telekom AG in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.If you have any technical questions, please contact [e-mail]://www.xing.com/companies/deutschetelekomaghttps://www.linkedin.com/company/telekomJob BenefitsProfessional DevelopmentComprehensive certification and continuing education offerings (e.g. ServiceNow, Agentic AI, agile methods) as well as targeted promotion of professional and personal developmentWork-Life BalanceHybrid work model with flexible working hoursOption to work remotely at various locations across GermanyOffice PerksHigh-quality IT equipment for office and home officeCompany CultureCollegial, open and respectful cooperation with flat hierarchies and regular team eventsFinancialMarket-oriented compensation package according to tariff structure (VG 8)Company pension schemeOther attractive corporate benefits