Expert ServiceNow Consultant (m/f/d/x)

Deutsche Telekom AG; Frankfurt; Hybrid; EUR 70,000 - 95,000; Part time

Benefits offered by this job

Flexible working hours

Option to work remotely

30 days vacation

Company pension plans

Continuous education opportunities

ServiceNow certifications

Job summary

Deutsche Telekom AG in Frankfurt/Bremen seeks an experienced Expert ServiceNow Consultant to design and optimize ITSM and related processes. You will drive requirements, craft tailor-made solutions, and coordinate with clients using agile Scrum to deliver value.

This role offers flexible work hours, remote options, and a path to ServiceNow certifications. You will contribute to diverse projects across our ServiceNow environment while collaborating with a collegial team.

Qualifications

• Profound knowledge of ServiceNow ITSM with hands-on experience.
• Expertise in process consulting, requirements analysis and design.
• CSA certification or comparable qualification.

Responsibilities

• Design and optimize ITSM processes for clients.
• Lead requirement gathering and solution design discussions.
• Collaborate with agile teams to implement ServiceNow solutions.
• Maintain strong client communication and track project progress.

Skills

ServiceNow ITSM

ServiceNow FSM

ServiceNow CSA

Process consulting

Requirements analysis

Solution design

Agile/Scrum

Stakeholder management

Customer communication

REST/SOAP integration

Tools

JavaScript

Job description

Job ID: 563465374900198Expert ServiceNow Consultant (m/f/d/x)Frankfurt, BremenProfessionalRegular (Part Time Possible)T-Systems International GmbHT-Systems International GmbHAt T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!About the positionAs an experienced Expert ServiceNow consultant (m/f/d/x), you play a key role in designing and optimizing our clients' IT service management processes. You are responsible for process consulting and requirements analysis in order to develop tailor-made solution designs based on your expertise in ServiceNow ITSM & FSM and ServiceNow CSA. They carry out implementations and support our customers from conception to successful implementation. In doing so, you use agile methods (e.g. Scrum) and maintain close customer communication in order to drive projects forward in a targeted manner and create sustainable added value. Your contribution has a direct impact on the efficiency and digitization of business processes.Must-Have SkillsProfound knowledge and practical experience with ServiceNow ITSMExpertise in process consulting and optimizationSkills in structured requirements analysisExperience in solution design and the conception of technical solutionsPractical application of agile methods (e.g. Scrum)Strong customer communication and stakeholder management skillsServiceNow CSA (Certified System Administrator) certification or comparableNice-to-have SkillsITIL certificationprogramming skills (especially JavaScript)Experience with other ServiceNow modules (e.g. CSM, ITAM, FSM)Knowledge of integration architectures (e.g. REST/SOAP)What we offerAttractive overall package: competitive pay, 30 days vacation and additional social benefitsFlexible work organization: Benefit from flexible working hours and the option to work remotely to optimize your work-life balanceComprehensive development: individual career paths, access to the latest technologies, ServiceNow certifications and continuous education opportunitiesModern work environment: Work in an innovative environment with cutting-edge equipment and toolsTeam spirit & culture: An open corporate culture with flat hierarchies, short decision-making processes and a collegial team that supports each otherExciting projects: Challenging and diverse projects in the ServiceNow environment, where you can fully contribute and develop your expertiseHealth & prevention: company pension plans and extensive health management servicesThis position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.https://www.xing.com/companies/deutschetelekomagDeutsche Telekom | LinkedInJob BenefitsFinancialCompetitive payCompany pension plansAdditional social benefitsWork-Life Balance30 days vacationFlexible working hoursOption to work remotelyPart-time basis availableProfessional DevelopmentIndividual career pathsAccess to the latest technologiesServiceNow certificationsContinuous education opportunitiesOffice PerksCutting-edge equipment and toolsLifestyle & WellnessExtensive health management services