Senior Technical Consultant ServiceNow & Agentic AI (m/w/d/x)

Deutsche Telekom AG; Berlin; Presencial; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Professional development & certs

Company pension plans

Discounts on company products

Mobility offers (job ticket, bike)

Modern IT equipment

Resumo da oferta

Telekom is seeking an experienced Senior Technical Consultant for ServiceNow and Agentic AI across multiple German locations. You will design enterprise solutions, implement complex processes, and integrate third-party systems using REST/SOAP APIs.

The role requires deep ServiceNow expertise, strong JavaScript skills, and experience with ITOM, OT and FSM modules. You will work in an agile Scrum environment, collaborating with solution architects and development teams, and will explore

Qualificações

• Several years of ServiceNow experience configuring and tailoring the platform.
• Module know-how in ITOM, OT, FSM with practical implementations.
• Strong JavaScript scripting and integration experience with REST/SOAP APIs.

Responsabilidades

• Design and implement ServiceNow architectures for ITOM, OT and FSM.
• Develop robust workflows and scripts; integrate third-party systems via REST/SOAP APIs.
• Collaborate in agile Scrum environments with customers, solution architects and dev teams.
• Explore Agentic AI and Otto usage for intelligent automation on the ServiceNow platform.

Conhecimentos

ServiceNow expertise

JavaScript

REST/SOAP APIs

Agentic AI understanding

Formação académica

CIS in ITOM

ITIL Foundation

Ferramentas

ServiceNow ITOM

ServiceNow FSM

SAFe / Scrum

Descrição da oferta de emprego

Job ID: 926937Senior Technical Consultant ServiceNow & Agentic AI (m/w/d/x)Berlin, Bonn, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Leinfelden-Echterdingen, Magdeburg, Munich, Saarbrücken, WolfsburgProfessionalRegularT-Systems International GmbHAbout the positionAs Exp. Technical Consultant - ServiceNow you will actively design pioneering enterprise solutions based on the ServiceNow platform. You play a key role in the design, technical implementation and integration of complex IT and business processes for our customers.Your core tasks:Technical consulting & solution design: analysis of customer-specific requirements and design of tailor-made platform architectures in ServiceNow (including ITOM, OT, FSM).Development & integration: Implementation of robust workflows, scripts (JavaScript) and connection of third-party systems via modern interfaces (REST/ SOAP APIs).Innovation & automation: Unlocking new potential through the use of modern approaches such as Agentic AI and ServiceNow Otto for intelligent process automation.Agile collaboration: Active participation in an agile project environment (Scrum) and close coordination with customers, solution architects and development teams.Must-Have SkillsSeveral years of ServiceNow expertise: Profound practical experience in configuring and adapting the ServiceNow platform.Module know-how (ITOM, OT, FSM): Demonstrable experience in implementing and configuring specific ServiceNow modules.Solid JavaScript skills: Routine scripting and customization within ServiceNow using JavaScript.Interface integration: Profound practical experience in connecting third-party systems via REST and SOAP APIs.Process automation: Strong skills to model and optimize automated workflows.Agentic AI & ServiceNow Otto: First practical points of contact or profound understanding of the use of agentic AI and modern AI assistants in the ServiceNow environment.Agile working method: Practical routine in agile software development and project implementation using Scrum.Language skills: Very good written and spoken German and English skills.That rounds off your profileFirst experiences with Agentic AI and modern AI-supported automation approachesPoints of contact or previous experience with ServiceNow Otto or generative AI functions on the platformCertifications in the ServiceNow environment (e.g. Certified Implementation Specialist/CIS in ITOM or FSM, as well as relevant OT accreditations)ITIL certification (Foundation or higher) and in-depth understanding of ITSM best practicesExperience in designing complex interface architectures and system integrationsKnowledge of agile frameworks such as SAFe or Scrum certificationsWhat we offer youFlexible work & work-life balance: Hybrid work model with flexible working hours and home office options for an optimal reconciliation of work and private life.Individual development: Diverse continuing education and certification opportunities (particularly in the ServiceNow and cloud environment) as well as clear career paths.Exciting future topics: Working on cutting-edge IT and digitization projects involving innovative technologies such as Agentic AI and cutting-edge ServiceNow platform architectures.Attractive compensation package: Fair, performance-based compensation including company pension plans and capital benefits.Employee benefits: Attractive discounts on company products, mobility offers (job ticket, bike leasing) and modern IT equipment, including for private use.Team spirit & culture: An open, respectful and agile working environment with regular team events and a lively feedback culture at various locations across Germany.About T-Systems International GmbHAt T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!Is this job made for you? Then take advantage of this opportunity! Please apply online. Severely disabled people are given priority if they are equally qualified. We are looking forward to seeing you!Your application for job advertisements outside Deutsche Telekom AG can also be processed outside Deutsche Telekom AG in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.If you have any technical questions, please contact [e-mail]://www.xing.com/companies/deutschetelekomaghttps://www.linkedin.com/company/telekomJob BenefitsCompany CultureRegular team eventsLifestyle & WellnessAttractive discounts on company productsProfessional DevelopmentDiverse continuing education and certification opportunities (particularly in the ServiceNow and cloud environment)Clear career pathsFinancialFair, performance-based compensationCompany pension plansCapital benefitsWork-Life BalanceHybrid work model with flexible working hoursHome office optionsOffice PerksMobility offers (job ticket, bike leasing)Modern IT equipment, including for private use