Senior Engagement Manager - ServiceNow (m/w/d/x)

Telekom; Berlin; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Attractive compensation package

Hybrid work (remote & office)

Professional development & training

Modern work environment

Work-life balance

Team-oriented culture

Job summary

T-Systems International GmbH in Germany seeks a Senior Engagement Manager for ServiceNow. You will drive complex programs, translate customer needs into digital transformation strategies, and manage multi-stakeholder relationships.

You will lead requirements analysis, solution design and AI-enabled ServiceNow implementations, while supporting presales and ensuring successful delivery for major clients.

Qualifications

• German language skills at C2 level.
• Profound ServiceNow platform knowledge (CSA certification).
• In-depth ITSM knowledge.
• Experience with AI on ServiceNow.
• Proven project management experience.
• Excellent stakeholder management and consulting skills.

Responsibilities

• Lead complex ServiceNow projects from pre-sales to implementation.
• Analyze requirements and design innovative AI-driven solutions.
• Manage stakeholder relationships and project governance.
• Support presales and contribute to scoping, proposals and bids.

Skills

German language (C2)

ServiceNow knowledge

ITSM processes

AI on ServiceNow

Project management

Stakeholder management

Consulting

Presales experience

Requirements management

Solution design

Agile methods (Scrum/Kanban)

Change management

Tools

ServiceNow

Job description

Job ID: 823500Senior Engagement Manager - ServiceNow (m/w/d/x)Berlin, Bonn, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Leinfelden-Echterdingen, Magdeburg, Munich, Saarbrücken, WolfsburgProfessionalRegularT-Systems International GmbHAbout the positionAs Senior Engagement Manager - ServiceNow (m/f/d/x), you are a key person for our customer and innovative ServiceNow solutions. You are responsible for the success of complex projects, from the initial pre-sales phase to successful implementation and beyond. Your expertise in ServiceNow platform knowledge, artificial intelligence, and IT service management (ITSM) enables you to understand profound customer needs and translate them into effective digital transformation strategies. You act as a trustworthy advisor who builds and maintains long-term partnerships through distinctive consulting expertise, excellent customer relationship management and strategic stakeholder management.Her tasks include managing projects with well-founded project management, precise requirements analysis and creative solution design for customized ServiceNow implementations using innovative AI approaches. They are significantly involved in how our customers optimize their service delivery and digitize their business processes. If you have a passion for accompanying customers on their digitization journey and creating measurable added value through your commitment, then you've come to the right place.Must-Have SkillsGerman language skills at C2 levelProfound ServiceNow platform knowledge (min. CSA certification)In-depth understanding of IT Service Management (ITSM) processesProven experience with AI on ServiceNowDemonstrable experience in project managementExcellent stakeholder managementStrong consulting expertiseExperience in the presales sectorDistinctive customer relationship managementSafe in requirements managementAbility to design solutionsNice-to-have SkillsExperience with other ServiceNow modules (e.g. ITOM, ITAM, CSM, IRM/GRC/TPRM)Additional certifications (e.g. ITIL, PMI, special ServiceNow certifications)Knowledge of agile methods (Scrum, Kanban)Experience in change managementWhat we offerAttractive compensation package: A competitive payment that rewards your expertise and performanceFlexible working models: Enjoy freedom through flexible working hours and the option of hybrid working (remote & office)Comprehensive development opportunities: Access to continuing education, certifications and training, particularly in the ServiceNow environment, to advance your careerModern work environment: Work in an agile environment using the latest technologies and modern work tools.Work-life balance: We help you to optimally combine professional challenges and private interestsStrong team spirit & corporate culture: Become part of a motivated, diverse team that values solidarity and mutual supportExciting projects: As a Senior Engagement Manager, design sophisticated and innovative projects for well-known customersAbout T-Systems International GmbHAt T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!Is this job made for you? Then take advantage of this opportunity! Please apply online. Severely disabled people are given priority if they are equally qualified. We are looking forward to seeing you!Your application can be processed by external service providers in Germany. Applications for jobs outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.Severely disabled people are given priority if they are equally qualified.https://www.xing.com/companies/deutschetelekomaghttps://www.linkedin.com/company/telekomJob BenefitsFinancialAttractive compensation packageWork-Life BalanceFlexible working hoursHybrid working (remote & office)Professional DevelopmentAccess to continuing education, certifications and training, particularly in the ServiceNow environmentCareer advancement opportunitiesOffice PerksModern work environment with latest technologies and modern work toolsAgile work environmentCompany CultureStrong team spirit & corporate culture with motivated, diverse team that values solidarity and mutual support