Senior Business Analyst - Strategic Customer Value Management (f / m / d) - For German Resident Only

E.ON SE; Essen; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

An international energy company in Essen is looking for a Senior Business Analyst to drive Customer Value Management across European markets. The successful candidate will shape strategic priorities and collaborate with regional teams, ensuring projects improve customer engagement and deliver commercial impact. The ideal candidate will have senior experience in a similar role, excellent communication skills, and expertise in CVM strategies. This role offers a modern work environment and high flexibility with a hybrid work model.

Leistungen

High flexibility

Working from abroad opportunities

Modern and agile work environment

Personal growth opportunities

Family service support

Full board options

Various health offers

Corporate benefits

Central location

Individual mobility options

Aufgaben

• Act as a strategic partner to regional markets and local leadership.
• Define and advance the vision for Customer Value Management.
• Collaborate across markets making decisions based on customer value.
• Assess regional processes to identify enhancements for customer value.
• Build and manage KPIs to measure commercial results and customer experience.
• Institutionalize learnings across regions to maximize impact.

Kenntnisse

Proven senior experience

Ability to connect data and identify trends

CVM experience

Strong communication skills

Collaborative energy

Hands-on and pragmatic mindset

Fluent English

Jobbeschreibung

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.

Ist dies die Stelle, die Sie suchen? Wenn ja, lesen Sie weiter, um mehr zu erfahren, und bewerben Sie sich noch heute.

In this role, you'll be the bridge between strategy and action.

Working closely with our regional teams, you'll use data and insights to extend our customer-centric mindset, shape our performance tracking, and steer commercial decisions.

Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground.

What you'll be doing

• Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact.
• Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies.
• Embed a value-driven mindset: Collaborate with teams across markets to make business decisions based on customer value.
• Optimize business processes: Assess and challenge existing regional processes, identifying structural drivers of customer value and implementing improvements that deliver sustainable results.
• Track performance and impact: Build and manage key performance indicators (KPIs) that capture both commercial results and customer experience impact.
• Accelerate best practices: Institutionalize learnings and proven approaches across regions, accelerating adoption and maximizing impact through effective stakeholder management.

What we're looking for

• Proven senior experience: Strong track record as a Business Analyst, (Operations) Consultant or in a similar role, ideally in a retail or multi-market environment.
• You can connect data, identify trends, and create strategic recommendations.
• CVM experience: Deep expertise in CVM, loyalty, or retention strategies, with a focus on commercial impact.
• Strong communication skills: Excellent communication skills, with the ability to articulate complex topics to diverse stakeholder groups at all levels.
• Collaborative energy: Strong interpersonal and influencing skills to effectively align and collaborate with stakeholders from different cultural and organizational contexts.
• Hands‑on and pragmatic mindset: Proactive problem‑solver who is willing to dive in, get things done, and stay open to new trends.
• Fluent English: Excellent written and spoken English is essential.

What we offer you

• High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work‑life balance.
• Working from abroad: up to 20 days in the European economic area.
• Modern and agile work environment: a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive.
• Personal growth: life‑long independent learning, making use of a broad range of training and development opportunities.
• Family service support: in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance.
• Full board: a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site.
• Various health offers: e.g. physiotherapy, in‑house fitness club, flu vaccinations, mental health.
• Corporate benefits: employee share program, pension scheme, employee discounts, several special insurances (and much more).
• A central location: very good public transport connection, free parking and charging points for e‑vehicles.
• Individual mobility: private car and bike leasing.

Inklusion

Uns ist wichtig, Menschen mit Behinderung ein faires Bewerbungsverfahren zu ermöglichen, in dem sie ihr Bestes zeigen können.

Daher wird unsere Schwerbehindertenvertretung frühzeitig in das Verfahren einbezogen.

Bitte teile uns über das Bewerbungsformular mit, ob du technische oder organisatorische Anpassungen für das Bewerbungsverfahren benötigst.

Wir stellen diese gern zur Verfügung. xfmxmju

Wenn es dir nicht möglich ist, dich online zu bewerben und du stattdessen mit jemandem sprechen möchtest, kontaktiere bitte deinen lokalen Recruiter.