Second Line Support Engineer - IT

Digital Waffle; München; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Comprehensive onboarding

High potential for career growth

Flexible work arrangements

Collaborative team environment

Zusammenfassung

A growing organization is seeking a highly motivated IT Support Specialist to join their team in Munich. The successful candidate will provide day-to-day IT support, ensuring smooth operations and excellent service for internal users. Key qualifications include fluency in German and English, experience in 1st and 2nd level support, and strong knowledge of operating systems and network technologies. The position offers comprehensive onboarding, high career growth potential, and a collaborative team environment in a flexible work setting.

Qualifikationen

• Proven experience in IT support, preferably in a corporate environment.
• Ability to manage multiple cases and prioritize tasks effectively.
• Strong troubleshooting skills for hardware and software issues.

Aufgaben

• Provide remote and on-site support for hardware and software issues.
• Troubleshoot system and network problems efficiently.
• Diagnose and resolve hardware or software faults promptly.
• Manage multiple open cases and respond to support requests.
• Test and evaluate new technologies for potential implementation.

Kenntnisse

Fluent in German and English

Experience in 1st and 2nd level IT support

Strong knowledge of common operating systems (Windows, macOS)

Knowledge of network technologies

Excellent communication skills

Friendly and professional demeanor

Jobbeschreibung

Second Line IT Support Engineer

A growing organization is seeking a highly motivated IT Support Specialist to join their team. The successful candidate will be responsible for day-to-day IT support, ensuring smooth operations and excellent service for internal users. The role involves flexible shifts to maintain optimal performance of IT systems and services.

Key Skills

• Fluent in German and English
• Experience in 1st and 2nd level IT support
• Strong knowledge of common operating systems (Windows, macOS) and network technologies
• Excellent communication skills and a friendly, professional demeanor

Key Responsibilities

• Provide remote and on-site support for hardware and software issues
• Troubleshoot system and network problems
• Diagnose and resolve hardware or software faults
• Respond promptly to support requests within agreed timeframes
• Manage multiple open cases efficiently and prioritize tasks
• Test and evaluate new technologies for potential implementation

What’s on Offer

• Comprehensive onboarding and personalized training
• High potential for career growth
• Flexible work arrangements with core hours for work-life balance
• Collaborative team environment within a dynamic, international setting

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology