IT Support Specialist

Digital Waffle; München; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Comprehensive onboarding and personalized training

High potential for career growth

Flexible work arrangements

Collaborative team environment

Zusammenfassung

A growing organization is seeking a highly motivated IT Support Specialist to join their team in Munich, Germany. The successful candidate will provide essential IT support, ensuring smooth operations and excellent service for internal users. Responsibilities include offering remote and on-site support, troubleshooting system issues, and managing support requests efficiently. Ideal candidates are bilingual in German and English, have experience in 1st and 2nd level IT support, and possess strong communication skills. This position offers flexible work arrangements and potential for career growth.

Qualifikationen

• Fluent in German and English is essential.
• Experience in providing 1st and 2nd level IT support.
• Strong knowledge of Windows and macOS operating systems.

Aufgaben

• Provide remote and on-site support for hardware and software issues.
• Troubleshoot system and network problems.
• Respond promptly to support requests.
• Respond promptly to support requests within agreed timeframes
• Manage multiple open cases efficiently and prioritize tasks
• Test and evaluate new technologies for potential implementation

Kenntnisse

Fluent in German

Fluent in English

Experience in 1st and 2nd level IT support

Strong knowledge of common operating systems

Excellent communication skills

Jobbeschreibung

IT Support Specialist

A growing organization is seeking a highly motivated IT Support Specialist to join their team. The successful candidate will be responsible for day-to-day IT support, ensuring smooth operations and excellent service for internal users. The role involves flexible shifts to maintain optimal performance of IT systems and services.

Key Skills

• Fluent in German and English
• Experience in 1st and 2nd level IT support
• Strong knowledge of common operating systems (Windows, macOS) and network technologies
• Excellent communication skills and a friendly, professional demeanor

What’s on Offer

• Comprehensive onboarding and personalized training
• High potential for career growth
• Flexible work arrangements with core hours for work‑life balance
• Collaborative team environment within a dynamic, international setting

Key Responsibilities

• Provide remote and on‑site support for hardware and software issues
• Troubleshoot system and network problems
• Diagnose and resolve hardware or software faults
• Respond promptly to support requests within agreed timeframes
• Manage multiple open cases efficiently and prioritize tasks
• Test and evaluate new technologies for potential implementation

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance