IT Support Specialist (All Genders)

Optimyze Consulting; München; On-site; EUR 40,000 - 50,000; Full time

Job summary

A fast-growing technology company in Munich is looking for a reliable and proactive 1st Level Support Specialist. In this role, you will be the first point of contact for users, ensuring quick resolution of issues and maintaining a smooth user experience. The ideal candidate should have strong problem-solving skills and clear communication in English, with familiarity in ticketing tools like Jira. This full-time position offers the opportunity to contribute in a dynamic environment focused on AI-driven innovations.

Qualifications

• Strong problem-solving skills and ability to work under pressure.
• Clear communication skills in English; German is a plus.
• Familiarity with ticketing tools like Jira, Zendesk, or Freshdesk.

Responsibilities

• Handle incoming support requests via email, chat, and ticketing system.
• Perform first-level troubleshooting and resolve common issues.
• Escalate complex issues with clear and structured information.
• Maintain documentation and update knowledge base.
• Communicate effectively with users and collaborate with teams.

Skills

Problem-solving skills

Clear communication skills in English

Familiarity with ticketing tools

Customer-focused approach

Tools

Jira

Zendesk

Freshdesk

Job description

People & Talent Specialist 🌍Advocate for Equality, Inclusivity & Diversity 🌈Connecting top talent in Cloud & DevOps, Cybersecurity, and Software…

About the Company

Our client is a fast-growing technology company focused on developing innovative AI-driven products. They foster a dynamic, collaborative environment where creativity, problem‑solving, and execution go hand in hand. The team values initiative, reliability, and a passion for delivering tangible impact to users.

About the Role

Our client is seeking reliable and proactive 1st Level Support Specialists to join their team. You will be the first point of contact for users, ensuring quick and effective resolution of issues while maintaining a smooth user experience.

Key Responsibilities

• Handle incoming support requests (email, ticketing system, chat)
• Perform first‑level troubleshooting and resolve common issues independently
• Escalate complex issues with clear and structured information
• Maintain documentation, FAQs, and knowledge base updates
• Communicate effectively and professionally with users
• Collaborate closely with technical and product teams to improve support processes

Required Skills and Experience

• Strong problem‑solving skills and ability to work under pressure
• Clear communication skills in English (German is a plus)
• Familiarity with ticketing tools (Jira, Zendesk, Freshdesk, etc.)
• Customer‑focused and structured approach to tasks

By applying to this position, you consent to the processing of your personal data in accordance with our privacy policy.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology and Other

Industries

IT Services and IT Consulting and Technology, Information and Media