Retail Operations Coordinator Madrid (m/f/d)

Taschen; Köln; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonus tied to sales performance

Job summary

TASCHEN store in Madrid seeks a proactive, results-driven professional to support the Store Manager and drive luxury retail sales. You will manage stock, CRM data, client outreach, and events coordination, ensuring high standards and a premium customer experience.

Ideal candidates have upscale retail experience, strong prospecting skills and fluency in Spanish and English, with a collaborative, team-oriented mindset and a passion for TASCHEN’s publishing program.

Qualifications

• Proven experience in upscale retail, luxury, art or galleries.
• Strong sales and business-development mindset with ability to generate new business.
• Excellent communication, negotiation and relationship-building skills.
• Fluent in Spanish and English.

Responsibilities

• Support Store Manager and represent store operations in their absence.
• Coordinate staff scheduling, planning and reports.
• Oversee stock management including orders and stock accuracy.
• Maintain CRM and client database; track follow-ups and opportunities.
• Coordinate stocktakes and annual inventory; resolve discrepancies.
• Develop external partnerships and attract new clients and sales.

Skills

Sales & business development

Client portfolio

Prospecting & outbound sales

CRM management

Negotiation & communication

Planning & coordination

Team support & delegation

Customer-focused service

Spanish & English fluency

Tools

MS Office

CRM systems

Job description

Permanent employee, Full-time ·Store Madrid

• Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
• Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
• Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
• Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
• Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
• Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
• Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
• Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
• Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
• Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
• Create positive buying experiences through personalised, service-oriented customer care.
• Support the management and development of employees, including daily coordination and delegation of tasks.
• Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
• Develop external partnerships and commercial opportunitiesthat can generate new clients, visibility and sales for the store.

Your profile

• Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.
• Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.
• Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.
• Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.
• Independent, organised and hands-on, with strong planning and coordination skills.
• Strong communication, negotiation and relationship-building skills.
• Customer-focused, with a good understanding of service and quality.
• Confident, friendly and polished appearance.
• Flexibility, reliability and ability to work as part of a team.
• Enthusiasm and affinity for TASCHEN’s publishing programme.
• Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.
• Very good knowledge of Spanish and English, both written and spoken.
• Confident working with MS Office and ideally CRM/customer management systems.

We offer

• The opportunity to work with an exciting international product portfolio and diverse clientele
• A dynamic, international work environment with room for personal and professional growth
• A motivated, supportive team across cultures, generations, and departments
• An attractive bonus system directly linked to your sales performance.