Retail Coordinator Northern Europe - H/F

Isabel Marant; München; On-site; EUR 90,000 - 150,000; Full time

Job summary

Isabel Marant in Munich seeks a senior retail manager to lead the Northern Europe region within the Retail Europe team. You will coach Store Managers, analyse weekly KPIs, and drive action plans to maximize turnover and CRM performance.

Key responsibilities include CRM/Clienteling leadership, store operations excellence, and collaboration with HQ in Paris. Regular travel across Northern Europe is expected to support the network and develop talent.

Qualifications

• Experience in retail management, ideally gained as a Store Manager or Regional coordinator.
• Strong passion for luxury retail, customer experience and clienteling, with a solid understanding of store operations and key business drivers.
• Strong analytical skills, with the ability to interpret KPIs, sales performance, productivity, CRM and profitability indicators and translate insights into concrete action plans.
• Excellent communication and stakeholder management skills, with the ability to work effectively with Store Managers, Headquarters and cross-functional teams.

Responsibilities

• Lead and animate the Northern Europe retail network, coaching Store Managers and teams.
• Analyze weekly business performance: turnover, KPIs, category performance, productivity, conversion, AUR, traffic and CRM.
• Conduct regular one-to-one meetings with Store Managers and follow up on priorities and actions.
• Visit each store at least quarterly, covering business performance, team management, CRM, VM, operations, stock and customer experience.
• Implement local action plans from store visits and ensure follow-up.
• Act as the key CRM ambassador for the Northern Europe region and train teams on CRM best practices.

Skills

Retail leadership

CRM & clienteling

KPI analysis

Stakeholder mgmt

Travel readiness

English fluent

Job description

As part of the Retail Europe team and reporting to the Director of Retail Europe, your main responsibilities are as follows for the Northern Europe area :

Key Responsibilities:

1. Network Management & Business Performance

• Support the leadership and animation of the Northern Europe retail network, sharing best practices, know-how and coaching with Store Managers and teams.
• Analyze and monitor, weekly business performance, including turnover, KPIs, category performance, productivity, conversion, AUR, traffic and CRM performance.
• Conduct regular weekly, bi-monthly and monthly one-to-one meetings with Store Managers, ensuring strong follow-up on priorities and action plans.
• Visit each store at least once per quarter, & conduct structured store visits covering business performance, team management, CRM, VM, operations, stock and customer experience.
• Implement local action plans following store visits and ensure appropriate follow-up.

2. CRM & Clienteling

• Act as the key Retail contact and ambassador for CRM within the Northern Europe region.
• Ensure that teams correctly use CRM tools and follow the defined guidelines and processes.
• Train, coach and challenge Store Managers and teams on CRM best practices.
• Monitor key CRM KPIs including appointments, reachability, reactivation, client tasks, clienteling activity and gifting programs.

3. Operational Excellence

• Coordinate and monitor store operations, ensuring that procedures and company standards are correctly implemented.
• Ensure compliance with key operational processes including EOS, stock transfers, discounts, cycle counts and other store procedures.
• Identify operational gaps and implement corrective actions in collaboration with the relevant support functions.
• Contribute to continuous improvement of store processes and operational efficiency.

4. Human Resources & People Development

• Participate in the recruitment process, supporting local teams and Store Managers and ensuring relevant information is shared with HR and the Retail team.
• Conduct semester Store Manager one-to-ones, using the process as a business and performance management tool.
• Participate in and conduct annual performance reviews for Store Managers.
• Support succession planning and talent development within the Northern Europe network.

Profile:

• Experience in retail management, ideally gained as a Store Manager, or Regional coordinator, with responsibility for several points of sale.
• Strong passion for luxury retail, customer experience and clienteling, with a solid understanding of store operations and key business drivers.
• Strong analytical skills, with the ability to interpret KPIs, sales performance, productivity, CRM and profitability indicators and translate insights into concrete action plans.
• Excellent communication and stakeholder management skills, with the ability to work effectively with Store Managers, Headquarters and cross-functional teams.
• Willingness and flexibility to travel regularly across Northern Europe and to Paris Headquarters.
• Fluent in English. Additional Northern European languages would be considered a strong plus.