Remote German speaking Customer Support with relocation to Greece

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global customer support company is seeking a Customer Service Representative in Hamburg, Germany. You will provide empathetic and timely support to users, ensuring a positive experience while investigating and resolving issues. The ideal candidate possesses exceptional communication skills in German and English and a proactive approach to community services. This role offers a competitive salary and performance bonuses, along with the flexibility to work remotely in a supportive international environment.

Leistungen

Performance bonus up to 200 EUR per month

Flexible working conditions

Continuous training and career development opportunities

Relocation assistance for candidates outside of Greece

Qualifikationen

• Strong ability to communicate empathetically and clearly in German and English.
• A proactive attitude with focus on community welfare.
• Familiarity with community standards (training will be provided).

Aufgaben

• Provide empathetic, accurate, and timely support to users.
• Investigate and resolve user issues, including account support requests.
• Analyze data to enhance user experience and improve workflows.

Kenntnisse

Exceptional interpersonal skills

German (C1-C2)

English (B2)

Attention to detail

Ability to analyze data

Jobbeschreibung

Join a Team That Values Empathy, Excellence, and Innovation!

Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
• A proactive attitude with a bias toward doing whats right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Work remotely.