Remote Croatian speaking Customer Service Agent in Athens, Greece!

Cross Border Talents; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment company is seeking a native Croatian speaking Customer Service Agent to support a leading provider in Athens, Greece. The role involves handling customer inquiries related to car rentals via phone, email, and chat. Candidates should have a good level of English and excellent troubleshooting and problem-solving skills. This position offers a permanent contract with benefits such as private health insurance and 25 days of annual leave.

Leistungen

Private Health & Life Insurance

25 days annual leave

Accommodation assistance for relocation

Qualifikationen

• Preferred High School Diploma or higher.
• Native/Fluent Croatian speaker.
• Good level of English - min B1.

Aufgaben

• Handle customer queries regarding car rentals.
• Respond to inquiries through phone, email, and chat.
• Maintain accurate data of customer inquiries.

Kenntnisse

Problem-Solving Skills

Troubleshooting Skills

Fluent Croatian

Good level of English (min B1)

Familiar with Technology

Customer Service Orientation

Ausbildung

High School Diploma or Higher

Jobbeschreibung

Remote Croatian speaking Customer Service Agent in Athens, Greece!

Job Openings Remote Croatian speaking Customer Service Agent in Athens, Greece!

About the job Remote Croatian speaking Customer Service Agent in Athens, Greece!

Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece!

Activities

• Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
• Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher is preferred
• Native/Fluent Croatian speaker;
• Good level of English - min B1 (training might be in ENG);
• Good Problem-Solving Skills;
• Strong troubleshooting skills;
• Familiar with Technology;
• Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);
• Previous experience in any customer facing role;
• Hospitality or Car Rental experience is preferable;
• Passionate about customers
• Private Health & Life Insurance;
• Permanent contract;
• 25 days annual leave;
• Working hours: 40h per week = is 8 hours per day / 5 days a week

Relocation package*

• 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies)
• up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment)
• legal support with hiring documents (candidates need to gather and provide the required documents)

*For candidates based in Greece, company does not provide any relocation package