Relationship Banker - Buffalo Area

Bank of America; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading financial institution in Hamburg is seeking an enthusiastic client engagement specialist. The role involves helping clients with transactions, building strong relationships, and managing the financial center's operations. Candidates should possess a strong work ethic and excellent problem-solving skills, along with a high school diploma. Knowledge in financial services is preferred. Positions are full-time with competitive hourly pay ranging between $25.00 and $27.88, alongside comprehensive benefits.

Leistungen

Industry-leading benefits

Paid time off

Qualifikationen

• Enthusiastic, highly motivated self-starter with strong work ethic.
• Confident in identifying solutions for clients based on needs.
• Ability to learn and adapt to new information and technology.

Aufgaben

• Engage clients in the lobby to educate and assist with transactions.
• Build relationships with clients to meet financial needs.
• Manage financial center traffic, appointments, and outbound calls.

Kenntnisse

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Jobbeschreibung

Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results, while acting in the best interest of the client.
• Can be flexible to work weekends and / or extended hours as needed.

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

• High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NY - Buffalo - 1171 E Delavan Ave - BAILEY DELAVAN BC (NY7104), US - NY - Buffalo - 1989 S Park Ave - SOUTH PARK BC (NY7117), US - NY - Buffalo - 495 Elmwood Ave - ELMWOOD BANKING CENTER (NY7206), US - NY - Cheektowaga - 3842 Harlem Rd - HARLEM ROAD BC (NY7112), US - NY - Depew - 600 Dick Rd - DICK URBAN BC (NY7108), US - NY - Getzville - 2305 Millersport HWY - GETZVILLE PLAZA BC (NY7123), US - NY - Hamburg - 43 Main St (NY7111), US - NY - West Seneca - 4049 Seneca St - WEST SENECA BC (NY7120), US - NY - Williamsville - 7864 Transit Rd - TRANSIT ROAD BC (NY7132)Pay and benefits informationPay range$25.00 - $27.88 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.