Receptionist - (on board luxury river cruise ship)

Scenic Tours Europe AG; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading cruise ship company is seeking a Receptionist for their luxury river cruise ships in Germany. This role requires at least two years of experience in a similar position and proficiency in English, with French as a plus. You will provide professional service, handle guest check-ins and complaints, and maintain onboard standards. Join a dynamic and multicultural team where reliability and good problem-solving skills are essential.

Qualifikationen

• Min. 2 years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships).
• Knowledge of French is an advantage.

Aufgaben

• Provide professional and courteous service as per company standards.
• Guest Check-in and Check-out.
• Handle guest complaints and requests professionally.
• Ensure a complete display of items in the onboard shop.
• Participate in all safety drills.

Kenntnisse

Proficient in spoken and written English

Stress tolerance

Good problem-solving skills

Self-organized and disciplined

Familiar with a multicultural environment

Jobbeschreibung

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Receptionist - (on board luxury river cruise ship)

• Min. 2‑years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships)
• Highly proficient in spoken and written English, French knowledge an advantage
• Stress tolerant
• Familiar with a multicultural working environment
• Self‑organized, disciplined, and reliable
• Good problem‑solving skills

Role and Responsibilities

• Provide a professional and courteous service in accordance with company standards and procedures
• Guest Check‑in and Check‑out
• Handle guest complaints, special requests professionally and inform supervisor
• Distribute information within the team as well as to other departments
• Ensure a complete display of all items in the onboard shop as per company standards
• Verify all people on board (guests and crew) at departures
• Ensure unauthorized persons are not coming on board
• Replacing Front Office Manager during the absence
• Assist Front Office Manager with preparations of the upcoming cruise and closing of the current cruise
• Book guest checks, perform daily closings, enter guest, and crew information at embarkation
• Count cash at every shift change
• Ensure correct handling of all equipment, devices, and machinery
• Participate in all safety drills
• Update the AGE control panel and codes when needed
• Maintain and update the red safety book as per instructions
• Participate in scheduled trainings, briefings, and meetings

Side Tasks

• Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off‑loading
• Assist with monthly inventories as per supervisor's instructions
• Assist other departments as per supervisor's instructions