Quality Lead Customer Service (F/M/D)

Porsche Digital CRH; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Porsche Digital is seeking a Quality Lead for its Customer Relations Hub, responsible for enhancing customer experience through strategic quality initiatives. Ideal candidates will have a strong background in international quality roles within the automotive sector, excellent communication skills in English and German, and experience in customer-facing industries. This role offers a competitive salary, 30 days of paid vacation, and various employee benefits in a modern office environment.

Leistungen

Competitive salary with bonuses

30 days paid vacation

Referral bonuses

Company pension scheme

Subsidized BVG ticket

Personal development budget

Qualifikationen

• Experienced analyst in international quality roles, particularly in automotive landscape.
• Fluent in English and German with excellent communication skills.
• Experience in luxury retail or hospitality sectors.

Aufgaben

• Coordinate and decide on quality topics across all hubs.
• Lead Quality Analysts and oversee operational QA tasks.
• Develop CRH Quality Strategy & Concept in alignment with PAG.

Kenntnisse

Analytical skills

Communication skills

Strategic thinking

Team orientation

Empathy

Assertiveness

Ausbildung

Six Sigma certification

Jobbeschreibung

Quality Lead Customer Service (F / M / D)

Join our Customer Relations Hub at Porsche Digital as a Quality Lead and help us create a first-class customer experience. We are looking for a passionate professional who can revolutionize Porsche's customer service and be an ambassador for our brand.

**Responsibilities:**

• Coordinate and decide on Quality topics across all hubs and between Customer Relations Hubs (CRH) and Porsche AG (PAG).
• Lead Quality Analysts, ensure communication, identify improvement areas, and oversee operational QA tasks.
• Define and monitor communication and quality processes.
• Develop CRH Quality Strategy & Concept in alignment with PAG.
• Implement innovation and technology-driven efficiencies.
• Facilitate information exchange between Training & Quality Leads.
• Establish quality reporting standards, KPIs, and improvement metrics.
• Support operational quality evaluations, such as customer expert assessments.

**Qualifications:**

• Experienced analyst with a strong background in international quality roles, ideally within the automotive sector.
• Excellent verbal and written communication skills in English and German.
• Experience in customer-facing industries, preferably in luxury retail or hospitality.
• Knowledge of Six Sigma methodologies; certification (belt) preferred.
• Strategic thinking and conceptual skills.
• Global mindset, team-oriented, open, empathetic, and assertive personality.
• Willingness to work in the office 4 days a week.

**Benefits:**

• Competitive salary with bonuses and holiday pay.
• 30 days paid vacation.
• Referral bonuses and social benefits.
• Company pension scheme and mobility leasing options.
• Subsidized BVG ticket.
• Modern, dog-friendly office environment at Adlershof S-Bahn station.
• Personal development budget.
• Regular employee satisfaction surveys.

**Next Steps:**

Apply now and become part of Porsche Digital. For more about us, visit our website: https://www.porsche.digital

We value diversity and look forward to your application!