Quality Engineer - ITSM Process Specialist

CROWDCONSULTANTS 360 GmbH; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology consulting firm in Frankfurt is seeking a professional in IT Service Management. You will define SLAs, ensure quality IT operations, and lead Quality Assurance across service delivery. Ideal candidates are knowledgeable in IT Service Management, preferably with experience in aerospace. This role offers flexibility in contract design, unlimited earning potential, and personal development opportunities within a diverse team.

Leistungen

Custom-built benefits stack

Unlimited earning potential

Accelerate personal development

Qualifikationen

• Knowledge in IT Service Management, ideally in space projects.
• Strength in Quality Assurance for IT services.
• Familiar with ISO 20000 and ITIL.

Aufgaben

• Define and manage Service Level Agreements (SLAs) for IT services.
• Ensure IT service operations meet quality standards.
• Lead QA across IT service delivery.

Kenntnisse

IT Service Management

Quality Assurance

ISO 20000

ITIL

Agile practices

Fluent English

Jobbeschreibung

YOUR MISSION

• Define, monitor, and manage Service Level Agreements (SLAs) & service level objectives for IT services in space projects

• Ensure IT service operations meet agreed quality standards and uptime, coordinating incident, problem & change management

• Lead QA across IT service delivery: audits, reviews, compliance, and continuous improvements

• Collaborate with engineering, project management, and operations teams to deliver reliable, high-performing services

• Report transparently on IT service metrics and quality KPIs to stakeholders

YOUR EXPERIENCE & TALENTS

• Knowledgeable in IT Service Management, ideally within aerospace, space, or similarly regulated environments

• Proven strength in Quality Assurance for IT services: process definition, monitoring, audits, SLAs & metrics

• Familiarity with service management frameworks such as ISO 20000 and ITIL

• Knowledge of ISO 12207 software life cycle processes

• Experience in software development projects and applying Agile practices

• Fluent in English (spoken & written); knowledge of ECSS / aerospace QA standards or equivalent is a strong plus

BENEFITS OFFERED BY CROWDCONSULTANTS

• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness

• Design your own contract: We adapt, not the other way around – employed, freelance, full- or part-time, casual, temporary, on-call, define what suits your needs

• Set your individual hours: Our tandem-approach helps you to adopt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best

• Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you

• Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income

• Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional

PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Alejandra at: [phone]
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 500