Quality Control & Customer Service Intern – Mandatory Internship (m/f/d) (m/f/d)

J&T Express Germany GmbH; Berlin; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Internship certificate (Praktikumszeug

Potential student position or future就业

Job summary

J&T Express Germany GmbH in Großbeeren (near Berlin) is seeking a Quality Control & Customer Service Intern for 3–6 months, starting November 1, 2026, or by arrangement. The role is 100% on-site and full-time, offering hands-on experience in service quality management and performance analysis.

You will monitor customer service quality across channels, analyze data, and support collaboration with external BPO partners.

Qualifications

• Enrolled at a university or university of applied sciences in Germany.
• Mandatory internship (Pflichtpraktikum) required by your university regulations.
• Available full-time for 3–6 months.
• Strong communication, attention to detail, and a structured working style.

Responsibilities

• Support quality monitoring and evaluation of customer service interactions across phone, chat, and email channels.
• Analyze customer service quality data, identify recurring issues, and prepare reports on service performance.
• Assist in monitoring the performance of external BPO partners and coordinating quality matters.
• Contribute to development and improvement of quality standards and customer service processes.
• Support the team in identifying service improvement opportunities and tracking quality-related measures.
• Collaborate with internal colleagues and external partners to ensure consistent service quality.

Skills

German language (C1)

English (fluent)

MS Excel

Data analysis

Tools

MS Office

Job description

J&T Express is one of the fastest-growing international logistics companies, operating across Asia, the Middle East, Europe, and Latin America. As we continue our rapid expansion in Germany, we are building scalable logistics networks, strengthening our customer service operations, and creating exciting opportunities for students who want to gain valuable practical experience in an international environment.

Join J&T Express as a Quality Control & Customer Service Intern and gain hands-on experience in service quality management, customer service operations, and performance analysis. You will work closely with our team to monitor service quality, analyze operational data, and support collaboration with external customer service partners. The position is based in Großbeeren (near Berlin) and is 100% on-site.

• Duration: 3–6 months
• Start Date: November 1, 2026, or by arrangement
• Working Hours: Full-time

Your Responsibilities

• Support quality monitoring and evaluation of customer service interactions across phone, chat, and email channels
• Analyze customer service quality data, identify recurring issues, and prepare reports on service performance
• Assist in monitoring the performance of external Business Process Outsourcing (BPO) partners and coordinating operational quality matters
• Contribute to the development and improvement of quality standards, evaluation criteria, and customer service processes
• Support the team in identifying service improvement opportunities and tracking quality-related measures
• Collaborate with internal colleagues and external partners to ensure consistent service quality and effective communication
• Currently enrolled at a university or university of applied sciences in Germany, preferably studying Business Administration, Communication, or a related field
• Your studies require a mandatory internship (Pflichtpraktikum), which you can confirm through your university's study or examination regulations
• Available full-time for 3–6 months
• German language skills at C1 level or above and fluent English are mandatory; Chinese language skills are an advantage
• Confident working with Microsoft Excel and MS Office, with an interest in data analysis and reporting
• Strong communication skills, attention to detail, and a structured, reliable working style
• Previous exposure to customer service, call center operations, or quality reporting is an advantage
• Interest in logistics, e-commerce, and international business operations

What We Offer

• €1,000 gross per month and valuable practical experience in an international logistics company
• Meaningful responsibilities and hands‑on involvement in quality control and customer service operations
• Practical insights into BPO partner management, service quality monitoring, and operational performance analysis
• A dedicated contact person who will guide and support you throughout your internship
• A dynamic, international, and multicultural working environment with short decision-making processes
• A qualified internship certificate (Praktikumszeugnis) upon successful completion
• Potential opportunities for a working student position or future employment after your internship, depending on business needs and available positions

Ready to start your journey with J&T Express?

We move Jet-fast, deliver Timely, and grow with Technology.

Join our team and gain valuable hands‑on experience! If you're looking for a mandatory internship where you can develop your analytical skills, contribute to service quality improvements, and discover how international logistics works behind the scenes, we'd love to hear from you.