IT-Supportexpert:in

J&T Express Germany GmbH; Nieder-Olm; Sur place; EUR 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Employee benefits

Résumé du poste

Join J&T Express Germany GmbH as an IT & Network Support Engineer (m/f/d). You will own day-to-day IT support, troubleshoot network issues, and help maintain our growing infrastructure behind logistics operations, collaborating with local colleagues, Group IT teams, and external partners.

We welcome graduates with a degree in CS/IT, Mandarin fluency, and business-English or German, plus 1–3 years in IT support or network operations.

Qualifications

• Degree in Computer Science, IT, Network Engineering, or a related field.
• Fluent Mandarin and business-fluent English or German.
• 1–3 years of IT support or network operations experience (graduates welcome).
• Knowledge of Windows, macOS, Linux and Microsoft 365.
• Solid TCP/IP, DNS, DHCP, VLAN, Wi-Fi and VPN understanding.

Responsabilités

• Provide hands-on IT support across offices, warehouses, and operational sites, including PCs, printers, PDAs, and user accounts.
• Troubleshoot and maintain network infrastructure, including switches, routers, firewalls, Wi-Fi, and VPN connections.
• Manage IT incidents and service requests, ensuring efficient troubleshooting, documentation, and resolution.
• Support IT onboarding and offboarding, including device setup and access management.
• Assist with server room operations, IT asset management, system monitoring, and infrastructure maintenance.
• Collaborate with international IT teams and external partners to ensure reliable IT operations.

Connaissances

Mandarin (fluent)

Business English

German (business-fluent)

Troubleshooting skills

IT support mindset

Formation

Degree in Computer Science / IT / Network Engineering

Outils

Windows

macOS

Linux

Microsoft 365

Cisco network gear

VPN

Description du poste

Join J&T Express and Keep Our Operations Connected!

At J&T Express, one of the fastest-growing international logistics companies, technology plays a key role in keeping our operations running smoothly.

As we continue to expand in Germany, we're looking for a motivated IT & Network Support Engineer (m/f/d) to strengthen our local IT team.

In this role, you'll take ownership of day-to-day IT support, troubleshoot network issues, and help maintain the infrastructure behind our growing logistics operations. You'll work closely with local colleagues, international Group IT teams, and external service providers.

Your Responsibilities

• Provide hands-on IT support across offices, warehouses, and operational sites, including PCs, printers, PDAs, and user accounts.
• Troubleshoot and maintain network infrastructure, including switches, routers, firewalls, Wi-Fi, and VPN connections.
• Manage IT incidents and service requests, ensuring efficient troubleshooting, documentation, and resolution.
• Support IT onboarding and offboarding, including device setup and access management.
• Assist with server room operations, IT asset management, system monitoring, and infrastructure maintenance.
• Collaborate with international IT teams and external partners to ensure reliable IT operations.

What We're Looking For

• Degree in Computer Science, IT, Network Engineering, or a related field.
• Fluent Mandarin and business-fluent English or German (required).
• Ideally 1-3 years of experience in IT support, network operations, or system administration. Graduates with relevant practical experience are also welcome.
• Good knowledge of Windows, macOS, Linux, and Microsoft 365.
• Solid understanding of TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and VPN.
• Familiarity with Cisco, Huawei, H3C, Fortinet, or similar network technologies.
• Experience with monitoring tools, ticketing systems, or IT asset management is a plus.
• A proactive, service-oriented mindset and strong troubleshooting skills.

Please note:

Valid authorization to reside and work in Germany is required.

Why Join J&T Express?

• Be part of a rapidly growing international logistics company.
• Work in a dynamic, multicultural environment with global IT teams.
• Gain hands-on experience across IT support, networking, and infrastructure.
• Take ownership of your work and develop your technical expertise.
• Benefit from competitive compensation, bonus opportunities, and additional employee benefits.