Logistics Network Management Specialist (PUDO)

J&T Express Germany GmbH; Karlsfeld; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Bonus programs

Employee benefits

Descripción de la vacante

J&T Express Germany GmbH is seeking a Data & Operations Analyst to strengthen its Munich-based team at the Karlsfeld office. The role emphasizes KPI monitoring, data-driven improvements, and close collaboration with regional stations and partners across Bavaria.

You will support SOP compliance, drive quality initiatives, and help build station capabilities to enhance service quality and delivery performance. Occasional travel across Bavaria is expected.

Formación

• Education: College diploma or above, major in Logistics Management, Statistics, Data Analytics, Business Administration or related fields.
• Experience: 1–3 years in courier, logistics or related industries, preferably in station operations, service quality control, data analysis or customer operations.
• Data skills: Proficient in Excel for data processing, reporting and analysis.
• Problem-solving: Strong logical reasoning and root-cause analysis to diagnose issues.
• Stakeholder management: Excellent communication and influencing skills to engage regional teams and station partners.
• Language: Business proficiency in English. German or Arabic is a plus.
• Work arrangement: Ready for frequent travel across Bavaria (based in Munich initially).

Responsabilidades

• Monitor network quality KPIs and lead CSP/DSP partner recruitment."
• Track and analyse station operational data to identify anomalies and improve productivity.
• Monitor service quality KPIs, analyse deviations and drive corrective actions.
• Follow up on parcel quality, investigate issues and enforce SOPs to reduce damage/loss.
• Audit SOP compliance and close non-conformities.
• Organise regular and ad-hoc training to improve station performance.
• Coordinate with regional teams and stations to ensure platform requirements are implemented on the ground.

Conocimientos

Data analysis

Excel

Stakeholder management

Problem solving

Communication

English proficiency

Travel flexibility

Educación

College diploma in Logistics

Descripción del empleo

J&T Express is one of the fastest-growing international logistics companies, operating across Asia, the Middle East, Europe, and Latin America. As we continue our rapid expansion in Germany and Europe, we are strengthening our compliance structures, establishing robust governance frameworks, and creating exciting opportunities for professionals who want to make a real impact from day one.

The position is based at our Munich Office (Ottostrasse 11, 85757, Karlsfeld) and is 100% on-site.

Job Responsibilities:

• Network quality KPI management: Monitor, analyse and drive continuous improvement for network operational and service quality KPIs. Lead CSP/DSP partner recruitment and PODU pickup point development across Bavaria. Roll out newly introduced assessment metrics, formulate implementation guidelines, and deliver briefings and training to local teams, stations and delivery partners to ensure execution.
• Station operational data monitoring: Track and analyse key inbound and outbound data of stations, proactively identify anomalies and risks, pinpoint operational issues via data insights, and boost station productivity and overall service performance.
• Service quality KPI monitoring: Focus on core metrics such as pickup and successful delivery rates. Track target attainment and deviations, conduct root cause analysis, and push relevant stations to design and implement corrective actions.
• Parcel quality management: Follow up, investigate and resolve issues including damaged and lost parcels. Enforce standard operating procedures at stations and optimise workflows to reduce damage and loss rates, elevating network service quality and operational standardisation.
• SOP compliance supervision: Regularly audit station delivery workflows and policy adherence. Identify non-compliant stations, monitor remediation progress and ensure full closure of issues.
• Station capability building: Organise regular and ad-hoc skill training programmes tailored to station performance and business needs, to improve operational compliance, service quality and capacity.
• Cross-functional collaboration: Maintain close communication with regional teams, frontline operations and stations. Coordinate and drive alignment on KPIs, service standards and SOPs to guarantee consistent implementation of platform requirements on the ground.

Requirements:

• Education: College diploma or above, major in Logistics Management, Statistics, Data Analytics, Business Administration or related fields.
• Experience: 1–3 years of working experience in courier, logistics or related industries, preferably in station operations, service quality control, data analysis or customer operations. Solid understanding of end-to-end courier workflows including pickup, transit, sorting and last-mile delivery, as well as common operational pain points.
• Data skills: Proficient in Excel for data processing, reporting and analysis. Data-sensitive, detail-oriented and capable of spotting anomalies and hidden risks promptly.
• Problem-solving: Strong logical reasoning and root-cause analysis skills. Able to combine data with on-site business context to diagnose issues and propose practical improvement plans.
• Stakeholder management: Excellent communication and influencing skills to engage regional teams and station partners, drive corrective actions and follow through until resolution.
• Language: Business proficiency in English. German or Arabic is a plus.
• Work arrangement: Ready for frequent travel across Bavaria (based in Munich initially). Flexible to work overtime during peak seasons and big sales campaigns.

Preferred Qualifications:

• Hands-on logistics operations experience in Bavaria or wider Europe
• Background in courier station management, last-mile delivery, DSP/partner management or network operations
• Familiarity with cross-border e-commerce logistics models for platforms such as Temu and SHEIN
• Experience managing European last-mile delivery networks and agent/franchise partners

What We Offer

• The opportunity to help shape and strengthen the European compliance framework of a rapidly growing international logistics company.
• Meaningful involvement in corporate governance, regulatory compliance, and risk management across multiple European markets.
• Close collaboration with international teams, business departments, and external compliance experts.
• A dynamic, international, and multicultural working environment with fast decision-making processes.
• High levels of ownership, autonomy, and professional development opportunities.
• Competitive compensation, bonus programs, and additional employee benefits.

Ready to grow with us?

We move Jet-fast, deliver Timely, and grow with Technology.

Join J&T Express and become part of one of the world's fastest-growing logistics companies.

If you're ready to strengthen compliance standards, navigate European regulatory requirements, and contribute to building a responsible and sustainable business environment, we'd love to hear from you.