Professional UK Retail Collections (d/m/w/x)

IT-Systemhaus der Bundesagentur für Arbeit; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading financial services provider in Berlin is seeking a professional for the role of UK Retail Collections. You will be responsible for negotiating with customers to collect installments, using technology to offer solutions, and provide agreements to qualified customers. Candidates should possess a degree in a related field and have strong customer service and negotiation skills. Additional offerings include flexible working models and generous vacation time.

Leistungen

30 days vacation per year

Employee discounts

Well-equipped fitness studio

Qualifikationen

• Degree in a related field required.
• Experience in customer services is necessary.
• Proficiency in English needed.

Aufgaben

• Responsible for retail areas.
• Negotiate monthly installments with customers.
• Provide proactive solutions using internal tools.
• Offer restructuring agreements to qualified customers.

Kenntnisse

Customer service experience

Negotiation skills

Communication skills

Teamwork skills

Proficiency in English

Expert level in MS-Office

Ausbildung

Degree in Laws, Business Administration, Economics/Finance

Jobbeschreibung

Overview

Professional UK Retail Collections (d/m/w/x)

Location: Berlin

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible! An international team of over 600 people located at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us, so you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts and a well-equipped fitness studio in our office building.

Responsibilities

• Responsible for retail areas
• Negotiate with customers to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
• Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
• Provide restructuring agreements to qualified customers

What you bring to the table (Qualifications)

• Degree in Laws, Business Administration, Economics/Finance or a related field
• Experience in customer services
• Proficiency in English
• Expert level in MS-Office (esp. Excel & PowerPoint)
• Driven to win
• Driven to continuously improve
• Perseverance
• Negotiation and communication skills
• Excellent teamwork skills
• Reliable and self-reliant way of working

Additional Information

This is a permanent/temporary position.

We look forward to receiving your online application with a resume, cover letter, and certificates. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.

Severely disabled applicants and applicants with equivalent status are welcome! The representation for severely disabled employees ([e-mail]) will gladly support you in the application process.

For questions about the application process, HR Services will be happy to assist you via email at [e-mail] or by phone: [phone] (Monday to Friday between 10am-12pm and 1pm-3pm).