Product Specialist - DACH (AI x Greentech)(m/f/d)

Reonic GmbH; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Gym membership

Coffee

Regular team events

MacBook

Zusammenfassung

Reonic GmbH in Berlin/Augsburg is seeking a customer success expert to serve as the go-to contact for our B2B customers in Germany. This on-site role blends technical problem solving with hands-on support to help customers optimize our solar, storage and heat pump solutions.

You will guide customers from day one after signature, collect feedback for the development team, and work closely with our engineers to improve the product.

Qualifikationen

• Experience in B2B customer service or success with direct customer engagement.
• Technical background e.g. (industrial-) engineering.
• Previous experience in the startup ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in German and English.

Aufgaben

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump.
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our support chat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

Kenntnisse

B2B support

German & English

Startup experience

Renewables motivation

Communication skills

Ausbildung

Engineering background (industrial)

Jobbeschreibung

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg or Berlin.

What You'll Do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our support chat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

What Makes You a Great Fit

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.
• Technical background e.g. (industrial-) engineering.
• Previous experience in the start-up ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.

About Reonic

At Reonic, we're on a mission to simplify renewable technology with our B2B solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 3000+ business customers, we're growing fast - and we need YOU to help us accommodate our new and existing customers.