Growth & Account Manager - DACH (AI x Greentech)(m/f/d)

Reonic GmbH; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Gym membership

Coffee

Regular team events

MacBook

Competitive pay

Zusammenfassung

Reonic GmbH in Berlin is hiring a full-time Customer Success Specialist who will own customer success and revenue growth, onboard customers, and collaborate with Support, Product, and Engineering to accelerate adoption. The role requires C2 German and fluency in English, and thrives in a fast-paced, purpose-driven startup environment.

You will drive Net Revenue Retention, lead strategic projects, and participate in an office-based team culture near Hackescher Markt.

Qualifikationen

• B2B customer service or success experience is required.
• Fluency in German (C2) and English is required.
• Experience in a high-growth startup environment is preferred.

Aufgaben

• Own customer success and revenue growth, improving customer experience.
• Onboard customers and empower them to implement Reonic.
• Partner cross-functionally with Support, Product, and Engineering.
• Drive Net Revenue Retention by expanding, renewing, and strengthening relationships.
• Lead strategic projects to drive growth and innovation.

Kenntnisse

B2B customer service

German-English bilingual

Startup experience

Ausbildung

Engineering background or top-tier business degree

Jobbeschreibung

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Berlin.

What You’ll Do

• Own customer success and revenue growth: Continuously improve customer experience, streamlining and improving our processes.
• Onboard customers: Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
• Partner cross-functionally: Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
• Drive Net Revenue Retention (NRR): Uncover opportunities to expand, renew, and strengthen customer relationships.
• Lead strategic projects: Plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit

• Resilient, driven, and passionate about helping customers realize long-term value — you thrive on a challenge.
• Experience in B2B customer service or success, with a strong emphasis for customer facing interactions.
• Experience in high growth start up environment.
• Technical background e.g. (industrial-) engineering, or top tier business school degree.
• Excellent communication abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.