Product Specialist - DACH (AI x Greentech) (m/f/d)

EON Systems, Inc.; Deutschland; Remote; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Gym membership

Coffee

Regular team events

MacBook

Competitive pay

Zusammenfassung

Reonic GmbH, a fast-growing renewable energy startup, is seeking a Customer Success specialist to support German B2B customers in a hands-on, on-site role in Berlin or Augsburg. You’ll troubleshoot and guide customers through our solar/heatpump software, while aligning with product and engineering teams.

You’ll work with engineers to identify bottlenecks, plan projects, and continuously enhance the customer experience. Fluency in German and English is essential, and startup mindset is valued.

Qualifikationen

• Experience in B2B customer service or success with direct customer engagement.
• Technical background in engineering or industrial tech.
• Experience in the startup ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in German and English.

Aufgaben

• Be the go-to contact for our B2B customers, including solar installers and utilities in the German market.
• Solve technical problems from day one after signature and guide customers through questions about our system and solar/heatpump.
• Leverage customer feedback to enhance our software in collaboration with the development team.
• Continuously improve customer experience through calls and our support chat.
• Identify technical bottlenecks with customers and collaborate with engineering to improve solutions.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

Kenntnisse

B2B customer service

Engineering background

Startup experience

Motivation for renewables

German & English communication

Jobbeschreibung

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg or Berlin.

What You’ll Do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.

• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).

• Leverage customer feedback to enhance our software, in close collaboration with our development team.

• Continuously improve customer experience and help them day to day in calls and in our support chat.

• Identify technical bottlenecks with customers and improve our solutions with the engineering team.

• Strategically plan and implement projects that drive Reonic's growth and innovation.

What Makes You a Great Fit

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.

• Technical background e.g. (industrial-) engineering.

• Previous experience in the start-up ecosystem.

• Motivation to drive change in renewables and have a positive impact.

• Excellent communication and presentation abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.

• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.

• Enjoy opportunities for personal and professional growth.

• Embrace the freedom to innovate and make quick changes in a dynamic team.

• Perks include gym membership, coffee, regular team events, MacBook and more.

• Receive competitive pay.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.