Account Manager Germany (m/f/d)

Reonic; Augsburg; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Opportunities for personal and professional growth

Freedom to innovate

Dynamic team environment

Job summary

A renewable technology company based in Augsburg, Bavaria, is seeking a Customer Success Manager to enhance B2B relationships and streamline customer onboarding. The ideal candidate will have experience in B2B SaaS, a technical background, and excellent communication skills in German and English. This role offers the opportunity to drive growth in a fast-paced, innovative environment and contribute to shaping the future of renewable energy. Join a dynamic, VC-backed startup with a mission to simplify renewable technology for its customers.

Qualifications

• Experience in B2B SaaS customer service or success, engaging directly with customers.
• Technical background in fields such as industrial engineering.
• Motivation to drive change in renewable energy.

Responsibilities

• Serve as the go-to contact for B2B customers.
• Guide customers through the onboarding process.
• Leverage feedback to enhance software functionalities.
• Identify upselling opportunities and potential partnerships.
• Plan and implement growth projects for the company.

Skills

B2B SaaS customer service experience

Excellent communication in German and English

Presentation abilities

Technical background (e.g., engineering)

Start-up ecosystem experience

Job description

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

🧠 Please note that for this role German (C2 or native) is required.

What You’ll Do ✨

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets
• Onboard customers from day one after signature and guide them through the entire lifecycle.
• Leverage customer feedback to enhance our software, in close collaboration with our development team
• Continuously improve customer experience and streamline processes
• Identify and capitalize on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
• Strategically plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit ✅

• Experience in B2B SaaS customer service or success, with a strong emphasis on engaging directly with customers
• Technical background e.g. (industrial-)engineering
• Previous experience in the start-up ecosystem
• Motivation to drive change in renewables and have a positive impact
• Excellent communication and presentation abilities in German and English

Why Join Us?

• 🚀 Be part of a growing VC-backed startup with 1600+ satisfied B2B customers
• 📚 Enjoy opportunities for personal and professional growth in a leadership role
• 💡 Embrace the freedom to innovate and make quick changes in a dynamic team

💡 Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic 🌱

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,600+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.

🔗 Ready to shape the future of renewable energy? Apply now!

Location

Augsburg, Bavaria, Germany