Product Specialist - DACH (m/f/d)

Reonic; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Gym membership

Coffee

Regular team events

MacBook

Zusammenfassung

Reonic is looking for a dedicated customer service professional to join their vibrant team in Berlin. This full-time, on-site position involves engaging with B2B customers and solving technical problems in collaboration with the development team.

The right candidate has experience in B2B SaaS and a technical background. Representing a fast-growing startup with a strong mission in renewable energy, you'll enjoy a dynamic office culture and perks including gym membership and competitive pay.

Qualifikationen

• Experience in B2B SaaS customer service or success.
• Strong communication and presentation abilities in German and English.
• Previous experience in the start-up ecosystem.

Aufgaben

• Be the go-to contact for B2B customers.
• Solve technical problems and guide customers.
• Leverage customer feedback to enhance software.
• Identify technical bottlenecks and improve solutions.

Kenntnisse

B2B SaaS customer service

Technical problem-solving

Excellent communication in German and English

Ausbildung

Technical background (industrial engineering)

Jobbeschreibung

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg or Berlin.

What You’ll Do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our support chat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

What Makes You a Great Fit

• Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers.
• Technical background e.g. (industrial-) engineering.
• Previous experience in the start-up ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 2000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face — we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 2000+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.