Premium Lounge Staff

Alliance Recruitment Agency; Berlin; Sur place; EUR 30 000 - 42 000; Temps partiel

Résumé du poste

Alliance Recruitment Agency is seeking a friendly and professional front desk associate in Berlin to welcome visitors and support daily operations within the lounge. You will coordinate guest services, handle inquiries, and ensure smooth application facilitation with a focus on accuracy and hospitality.

The role requires strong communication, problem-solving, and multi-tasking abilities, plus proficiency in MS Office and CRM software.

Qualifications

• Experience in customer service or hospitality is preferred.

Responsabilités

• Greet visitors warmly and provide personalized attention.
• Handle customer queries and provide timely resolutions within stipulated timeframes.
• Oversee the availability of the premium lounge and ensure it is well-maintained and organized.
• Assist visitors in the application submission process and provide necessary guidance.
• Manage and coordinate complimentary services, including photocopying, photo-booth services, and form filling/registration.
• Maintain and manage the helpline and email contact for convenient appointment bookings.
• Ensure the reception area adheres to safety and hygiene standards at all times.
• Manage SMS updates and coordinate the courier return of documents/passports for visitors.
• Offer convenient payment options to visitors and assist them in the payment process.

Connaissances

Communication

Interpersonal skills

Problem solving

Multitasking

Time management

Outils

MS Office

CRM software

Description du poste

Key Responsibilities:

• Visitor Engagement:Greet visitors warmly and provide personalized attention to enhance their experience.
• Customer Support:Handle customer queries and provide timely resolutions within stipulated timeframes.
• Lounge Management:Oversee the availability of the premium lounge and ensure it is well-maintained and organized.
• Application Facilitation:Assist visitors in the application submission process and provide necessary guidance.
• Complimentary Services:Manage and coordinate complimentary services, including photocopying, photo-booth services, and form filling/registration.
• Helpline Management:Maintain and manage the helpline and email contact for convenient appointment bookings.
• Safety and Hygiene Standards:Ensure the reception area adheres to safety and hygiene standards at all times.
• Updates and Communication:Manage SMS updates and coordinate the courier return of documents/passports for visitors.
• Payment Options:Offer convenient payment options to visitors and assist them in the payment process.

Qualifications:

• Education:[Specify educational requirements, e.g., High School Diploma, Bachelor's Degree, etc.].
• Experience:Previous experience in customer service or hospitality is preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and customer relationship management (CRM) software.

Personal Attributes:

• Friendly and professional demeanor.
• Strong attention to detail.
• Ability to work independently and as part of a team.