Campus Community Assistant

BSBI - Berlin School of Business and Innovation GmbH; Berlin; On-site; EUR 32,000 - 42,000; Full time

Job summary

BSBI - Berlin School of Business and Innovation GmbH is seeking a dedicated receptionist/administrative assistant to support campus operations on-site in Berlin. You will cover the front desk, assist staff and students, and help with administrative tasks to ensure smooth campus operations.

The role requires strong communication, organizational skills and the ability to work with minimal supervision while using Microsoft 365 and Canva for daily tasks.

Qualifications

• Effective verbal and written communication skills.
• Strong team player and ability to work with minimal supervision.
• Good organizational skills and initiative.
• Reliable and proactive in handling administrative tasks.
• Fluency in English; German language skills required (B1 and C1).
• Experience in administrative reception or customer-facing roles.
• Experience organizing events/workshops.

Responsibilities

• Covering the front desk during operation hours and greet visitors.
• Be the first point of contact for staff enquiries and provide support.
• Check and respond to the team’s shared inbox.
• Greet and assist visitors, students, faculty, and staff in a professional manner.
• Provide accurate information about university services, facilities, and events.
• Coordinate maintenance, mailing, shipping, supplies, external services, events and equipment.
• Improve communications across campus departments for smooth service.
• Verify access for students, guests and staff per campus rules.
• Assist and manage contractors and deliveries with staff coordination.
• Maintain high standard of personal appearance and demeanor.
• Support campus tasks with the Campus Manager and improve operational aspects.
• Provide general administrative support to staff, senior management, and academics.
• Assist with moving and arranging furniture for events or deliveries.

Skills

Front desk support

Customer service

Verbal and written communication

Team player

Organizational skills

Pro-active

Reliability

Fluency in English

German language B1

German language C1

Tools

Microsoft 365

Canva

Job description

• Covering the front desk during operation hours
• Be the first point of contact for staff enquiries and provide support
• Check and respond to the team’s shared inbox
• Greet and assist visitors, students, faculty, and staff in a professional and courteous manner
• Provide accurate information about university services, facilities, and events
• Point person for maintenance, mailing, shipping, supplies, external services, events and equipment
• Building a good working knowledge of all departments across the campus to ensure good communication levels between the members of the community/guests to provide a smooth and efficient service.
• Verifying access for all students, guests and staff onto the premises as per Campus rules, ensuring there is strictly no breach of security policies or procedures.
• Assisting and managing contractors and deliveries by communicating with the relevant staff and ensuring assistance where necessary.
• Maintaining a high standard in personal appearance and demeanor.

Administration

• Working on campus tasks together with the Campus Manager and the rest of the team and actively improve the operational aspect of the team and campus
• Providing general administrative support to staff, senior management and academics, as required.
• Assisting with moving and arranging furniture setup in classrooms, offices and common rooms when needed, e.g. for events or move supply deliveries

Your profile

Education:

• Effective verbal and written communication skills
• Strong team player and ability to work with minimal supervision
• Good organizational skills
• Being pro-active and taking the initiative
• Reliable
• Good working knowledge of Microsoft 365
• Fluency in English
• German Language B1
• Experience of communicating information and ideas verbally and in writing so that others will understand.
• Experience of working in an administrative/reception/customer- facing role.
• Knowledge of Canva
• German Language C1
• Experience of working in a fast-paced environment.
• Experience of organizing events / workshops