Country Manager

Alliance Recruitment Agency; Berlin; In loco; EUR 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Alliance Recruitment Agency in Berlin seeks an experienced Operations Manager to oversee business operations as an independent unit, coordinating with finance, HR and administration to maintain SLA targets and effective control systems.

You will monitor performance, manage security, develop the team, and foster relationships with key stakeholders inside the Mission and other partners, ensuring resources are planned and training delivered.

Competenze

• Bachelor’s degree in Business Administration, Management or related field (Master’s preferred).
• Proven managerial experience with strong leadership and team management skills.
• Strong understanding of operational performance metrics and controls.

Mansioni

• Oversee and manage all business operations as an independent unit.
• Maintain contact with Mission, Finance, HR and Administration, coordinating with Heads of Corporate Finance, HR and Administration.
• Ensure SLA adherence and consistently achieve operational targets.
• Monitor performance and track key business indicators across designated cities.
• Ensure security of operations, including physical and data security.

Conoscenze

Leadership

Communication

Stakeholder management

Analytical thinking

Problem solving

Managerial experience

Formazione

Bachelor’s degree in Business Administration/Management

Descrizione del lavoro

Key Responsibilities:

• Business Operations Management:Oversee and manage all business operations as an independent unit.Maintain close contact with the Mission, Finance, HR, and Administration functions, coordinating effectively with the Heads of Corporate Finance, HR, and Administration.
• SLA Adherence:Ensure compliance with SLAs agreed upon with the Mission, consistently achieving operational targets.
• Performance Monitoring:Implement, maintain, and manage effective control systems for monitoring operational performance.Monitor key deliverables and track critical business indicators across designated cities.
• Security Oversight:Ensure the security of operations, including both physical and data security.Establish and maintain controls at Application Centres to preempt any security breaches.
• Team Development:Promote personal and professional development within the team, providing necessary training, seminars, and coaching sessions.Conduct regular employee satisfaction surveys to ensure alignment with company expectations.
• Customer Satisfaction:Ensure high levels of internal customer (employee) satisfaction through effective management and support.
• Relationship Management:Develop and cultivate relationships with key decision-makers within the Mission and other relevant stakeholders.
• Resource Planning:Conduct regular resource planning and allocation, including manpower forecasting for assigned cities.
• Training and Development:Ensure the consistent delivery of product and process training to all staff.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field (Master's preferred).
• Proven experience in a managerial role, preferably within [insert relevant industry].
• Strong understanding of operational performance metrics and controls.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop relationships with key stakeholders and influence decision-making.
• Strong analytical and problem-solving skills.