Counter Staff

Alliance Recruitment Agency; Berlin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Alliance Recruitment Agency is seeking a motivated Operations Support Associate to join our client’s application center in Berlin. You will document scrutiny, process applications, assist customers with consular, visa, passport, OCI, and GEP services, and ensure accuracy in every transaction.

The role requires strong communication, attention to detail, data-entry proficiency, and the ability to handle multiple tasks in a fast-paced environment, contributing to timely turnaround times and high

Qualifications

• Excellent communication in required languages (e.g., English, Hindi)
• Strong attention to detail and organizational skills
• Proficient in data entry and management software
• Ability to work in a fast-paced environment and manage multiple tasks

Responsibilities

• Document Scrutiny and Application Processing:Review and collect applications, ensuring all required documentation is complete and accurate for processing.
• Customer Support:Handle customer queries in-person, via email, or telephone, providing timely and accurate information regarding consular, visa, passport, OCI, and GEP services.
• Financial Transactions:Process cash and bank-related transactions (if assigned) with 100% accuracy, maintaining strict adherence to financial procedures.
• Data Management:Record and maintain all application data, ensuring accurate and timely data entry into the system with zero errors.
• Logistics Management:Oversee the administration and logistics of passport delivery to consulates, applicants, and logistics companies, ensuring compliance with delivery timelines.
• Standard Operating Procedures:Maintain compliance with standard operating procedures and manuals, ensuring adherence to processes without deviation.
• Service Promotion:Inform applicants about available optional services, facilitating their selection and delivery of these options.
• Feedback Collection:Encourage applicants to provide feedback on the services offered and their overall experience at the application center, using this information to enhance service delivery.
• Turnaround Time Compliance:Ensure that all processes are completed within the mandated turnaround time (TAT).

Skills

Excellent communication

Attention to detail

Data entry software

Multitasking

Tools

Management software

Job description

Key Responsibilities

• Document Scrutiny and Application Processing:Review and collect applications, ensuring all required documentation is complete and accurate for processing.
• Customer Support:Handle customer queries in-person, via email, or telephone, providing timely and accurate information regarding consular, visa, passport, OCI, and GEP services.
• Financial Transactions:Process cash and bank-related transactions (if assigned) with 100% accuracy, maintaining strict adherence to financial procedures.
• Data Management:Record and maintain all application data, ensuring accurate and timely data entry into the system with zero errors.
• Logistics Management:Oversee the administration and logistics of passport delivery to consulates, applicants, and logistics companies, ensuring compliance with delivery timelines.
• Standard Operating Procedures:Maintain compliance with standard operating procedures and manuals, ensuring adherence to processes without deviation.
• Service Promotion:Inform applicants about available optional services, facilitating their selection and delivery of these options.
• Feedback Collection:Encourage applicants to provide feedback on the services offered and their overall experience at the application center, using this information to enhance service delivery.
• Turnaround Time Compliance:Ensure that all processes are completed within the mandated turnaround time (TAT).

Skills

• Excellent communication skills in [Insert required languages, e.g., English, Hindi, etc.]
• Strong attention to detail and organizational skills
• Proficient in data entry and management software
• Ability to work in a fast-paced environment and manage multiple tasks effectively

Preferred Attributes

• Customer-oriented mindset with a focus on service excellence
• Ability to work collaboratively within a team and contribute to a positive work environment
• Familiarity with consular services and processes is an advantage