Post-Onboarding Success Specialist

Wolt; Hannover; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading delivery service company is seeking a proactive team member to support restaurant partners in Hannover. The role involves analyzing performance data, providing training, and improving support strategies. Ideal candidates will have excellent communication skills in German and English, strong organizational abilities, and experience in partner support. This position offers a flexible work culture, competitive compensation, and opportunities for career growth.

Leistungen

30-day PTO

Flexible hours

Best-in-class tools

Equity and competitive compensation

Career growth opportunities

Qualifikationen

• Experience in a communication-heavy role.
• Positive demeanor and patience.
• Ability to multitask and manage multiple workflows.

Aufgaben

• Analyze partner performance data and implement improvements.
• Monitor improvement workflows in Monday.com.
• Provide training for newly onboarded restaurant partners.

Kenntnisse

Partner support experience

Excellent communication in German and English

Organizational skills

Tools

Google Suite

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?

What you’ll be doing

We are looking for a proactive team member to analyze partner performance data, track improvement workflows in Monday.com, and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels, close collaboration with cross-functional teams, and continuous refinement of partner coaching and support strategies.

Day-to-day in this role you’ll:

• Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
• Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
• Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
• Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
• Experience working with cross-functional teams and able to formulate requests and tasks clearly
• Polish and improve on approaches on partner & vendor communication, coaching and training.

Our humble expectations

• You have experience with partner support or communication heavy job.
• You have an overall positive demeanor with a good amount of patience.
• You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
• You are an Outstanding communicator in German and English, both verbal and written.
• You have a keen eye for detail - every small one counts!
• You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
• Experience in gastronomy or the food industry is a plus.
• Experience with Google Suite is a plus

What we offer

• 🌍 Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health.
• 💻 Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace.
• 💰 Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package.
• 🤝 Inclusive, autonomous environment — thrive in a no-politics culture that values ownership, learning, and respectful collaboration.
• 🚀 Career growth & continuous development — build more, learn more, and ship more in a fast‑paced company with countless opportunities across 500+ cities and 30+ countries.

Next steps

Once you apply, our team will review your application. If selected, you’ll be invited to a recruiter screening call followed by a conversation with the hiring manager. Successful candidates will then receive a short assignment to complete as part of the evaluation process.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.